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- Tasks: Manage housing services, ensuring properties are safe and well-maintained for residents.
- Company: Join a dedicated team focused on enhancing residents' quality of life.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Enjoy a fulfilling role with a focus on community engagement and resident satisfaction.
- Why this job: Make a real difference in residents' lives while developing your management skills.
- Qualifications: Experience in housing management and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 35 per week. Shift Pattern: Monday - Friday 9.00 - 17.00.
Position Overview
As Housing Manager you will manage the day to day delivery of housing management services within a designated Extra Care scheme. You will ensure all properties are safe, well‑maintained and meet the needs and wants of our residents, enabling them to live well with dignity and autonomy. You will oversee the upkeep and maintenance of all properties within the scheme, ensuring they provide a high standard of living and are 100% compliant with regulations. You will schedule repairs and manage contractor relationships, focusing on high standards and value for money. Customer service skills are a must; you will ensure residents feel heard and that any housing‑related concerns are addressed as a priority. You will welcome new residents to the scheme and encourage engagement with activities and events.
Essential Requirements
- Proven housing management experience
- Strong understanding of health
Housing Manager - Horley, Surrey employer: Housing 21
Contact Detail:
Housing 21 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager - Horley, Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their mission, especially in delivering high-quality housing management services.
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've addressed resident concerns in the past, demonstrating your commitment to making their living experience as positive as possible.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Manager - Horley, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your housing management experience and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about housing management and how you can contribute to our Extra Care scheme. Keep it engaging and personal – we love to see your personality!
Showcase Customer Service Skills: Since customer service is key in this role, make sure to highlight any experiences where you’ve gone above and beyond for residents or clients. We want to know how you ensure people feel heard and valued!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Housing 21
✨Know Your Stuff
Make sure you brush up on your housing management knowledge. Understand the key regulations and standards that apply to Extra Care schemes, as well as any recent changes in legislation. This will show that you're not just familiar with the role but also genuinely interested in providing a safe and dignified living environment for residents.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled resident concerns in the past. Think about specific situations where you went above and beyond to ensure residents felt heard and valued. This is crucial, as strong customer service skills are a must for this role.
✨Demonstrate Your Management Experience
Be ready to discuss your previous housing management experience in detail. Highlight your ability to oversee property maintenance, manage contractors, and ensure compliance with regulations. Use specific examples to illustrate how you've maintained high standards and delivered value for money.
✨Engagement is Key
Think about how you would encourage new residents to engage with activities and events. Prepare some ideas or initiatives that could enhance community spirit within the scheme. Showing that you can foster a sense of belonging will set you apart from other candidates.