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- Tasks: Support residents in a safe environment while promoting independence and choice.
- Company: Housing 21, dedicated to improving lives and providing quality services.
- Benefits: Flexible hours, pension scheme, holiday pay, and discounts on retail and leisure.
- Why this job: Make a real difference in people's lives while working in a supportive community.
- Qualifications: Experience with vulnerable individuals and strong communication skills required.
- Other info: Opportunity for career development and a nine-day fortnight for better work-life balance.
The predicted salary is between 13 - 16 £ per hour.
Hours: 15 hours per week. Shift Pattern: Three 5-hour shifts per week.
Are you passionate about making a positive difference and providing high quality services? Do you really care about people? You’ll fit in well here. We’re growing and continually looking for ways to improve, keeping residents and people at the heart of what we do. In Extra Care, residents live independently in their own homes within one of our schemes, which include communal lounges, gardens, cafés/bistros and salons.
We’re seeking a proactive Assistant Housing Manager to ensure a high quality and responsive housing management service in a safe and secure environment, including providing support where necessary and encouraging independence and choice. The successful candidate will also ensure that landlord duties are discharged in accordance with Housing 21 policies and procedures.
Responsibilities- Ensure that all residents living on a Housing 21 Extra Care Court receive a high quality and responsive housing management service in a safe and secure environment.
- Provide support to residents where necessary and encourage a sense of independence and choice.
- Discharge landlord duties in accordance with Housing 21 policies and procedures.
- Experience of providing a professional high quality service to older and/or vulnerable people.
- Experience of dealing with sensitive and confidential information.
- A good general standard of education with good GCSE passes, including English and Maths.
- Substantial administrative experience.
- Supervisory or management qualifications, or Housing Management qualifications, would be advantageous.
- Pension scheme
- Holiday pay
- Holiday purchase scheme
- Occupational Sick Pay
- Occupational Maternity/Paternity Pay
- Health Cash Plan
- Blue Light Card (discounts across retail, hospitality and leisure)
- Income protection
- Eye care vouchers
- Car lease scheme
- Cycle to Work scheme
- Employee Assistance Programme
- Support to progress and develop
As part of our commitment to our employees and offering flexibility, Housing 21 now offers a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details will be discussed with successful candidates upon offer.
If you require more information before applying for this role, please see the attached job profile. Closing date for applications: 29 March 2026, with interviews taking place 2 April 2026. Due to the nature of this role this advert may close earlier than the closing date listed; early applications are advised.
Housing Services Lead in Stoke-on-Trent employer: Housing 21
Contact Detail:
Housing 21 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Lead in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Housing 21. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching common questions for housing management roles. Think about how your experience aligns with their values of providing high-quality services and supporting independence.
✨Tip Number 3
Show your passion! During interviews, share specific examples of how you've made a positive difference in previous roles. This will demonstrate that you genuinely care about the residents and their well-being.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference.
We think you need these skills to ace Housing Services Lead in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for making a positive difference shine through. We want to see how much you care about providing high-quality services and supporting residents in their independence.
Tailor Your Experience: Make sure to highlight your experience with older or vulnerable people. We’re looking for someone who understands the importance of sensitivity and confidentiality, so share relevant examples from your past roles.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your qualifications and experiences are easy to understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Housing 21
✨Know Your Stuff
Make sure you understand the role of a Housing Services Lead and the specific responsibilities outlined in the job description. Familiarise yourself with Housing 21's policies and procedures, as well as any relevant legislation. This will show that you're serious about the position and ready to hit the ground running.
✨Show Your Passion
This role is all about making a positive difference in people's lives. Be prepared to share examples of how you've provided high-quality services to older or vulnerable individuals in the past. Highlight your empathy and commitment to encouraging independence and choice for residents.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle sensitive situations. Think of scenarios where you've had to manage conflicts or provide support to residents. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to demonstrate your interest in the role and the organisation. Ask about the team dynamics, ongoing training opportunities, or how they measure success in providing housing management services.