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- Tasks: Be the go-to person for resident engagement and facilitate impactful community forums.
- Company: Join Housing 21, a socially-driven organisation making a difference in the community.
- Benefits: Flexible working hours, supportive environment, and opportunities for skill development.
- Other info: Dynamic role with a focus on resident involvement and community support.
- Why this job: Make a real impact in residents' lives while enhancing your career in social housing.
- Qualifications: Strong admin skills, IT proficiency, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking to recruit a Resident Engagement Coordinator at Housing 21. Within the role you will be the first point of contact for our involved residents and provide efficient administration around responding to and facilitating Resident Engagement Groups and Forums. This will include monitoring the Resident Engagement in-box and ensuring any enquiries are dealt with in a timely and efficient manner.
Resident Involvement in the Social Housing sector is highly regulated, requiring timely action and responses. This role will be crucial in ensuring Housing 21 is complying with the Transparency, Influence and Accountability consumer standard. Resident Involvement is of paramount and strategic importance to Housing 21, and a positive attitude along with excellent customer service skills are key elements of this role to ensure all stakeholders are effectively supported.
The essential requirements for the role include:
- Office administration including good knowledge of IT, Excel and Microsoft
- Knowledge of confidentiality and data protection legislation
- Experience of working in a fast-paced, high-volume environment and delivery of excellent communication/customer service skills, either in a face-to-face, in writing or telephone environment
- Flexible and adaptable to the needs of residents and to the business
- Housing and/or Care sector experience (Desirable)
- A basic awareness and knowledge of Resident Engagement within the housing sector (Desirable)
- Experience of working in a resident engagement environment (Desirable)
We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive team.
Resident Engagement Coordinator - West Midlands, UK employer: Housing 21
Contact Detail:
Housing 21 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Engagement Coordinator - West Midlands, UK
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Housing 21 on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to see that you’re genuinely interested in making a difference in resident engagement, so be ready to share how your skills align with their mission.
✨Tip Number 3
Practice your communication skills! Since this role is all about engaging with residents, we suggest doing mock interviews with friends or family. Focus on showcasing your customer service skills and adaptability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a positive impact in the community.
We think you need these skills to ace Resident Engagement Coordinator - West Midlands, UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resident Engagement Coordinator role. Highlight your relevant experience in office administration and customer service, and don’t forget to mention any knowledge you have about resident engagement in the housing sector.
Show Off Your Skills: We want to see your IT skills shine! Be sure to include your proficiency with Microsoft Office and Excel in your application. If you've got experience in a fast-paced environment, let us know how you managed that while delivering excellent customer service.
Be Personable: Since this role is all about engaging with residents, it’s important to convey your positive attitude and communication skills. Use your cover letter to share examples of how you've effectively supported stakeholders in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Housing 21
✨Know Your Stuff
Make sure you brush up on the basics of resident engagement and the housing sector. Familiarise yourself with key regulations and standards, especially around transparency and accountability. This will show that you're not just interested in the role, but that you understand its importance.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Whether it was face-to-face, over the phone, or in writing, be ready to discuss how you handled challenging situations and ensured satisfaction. This is crucial for a role that revolves around resident interaction.
✨Be Adaptable
Highlight your flexibility and adaptability during the interview. Share instances where you had to adjust to changing circumstances or resident needs. This will demonstrate that you can thrive in a fast-paced environment and are committed to supporting residents effectively.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the organisation. This could include inquiries about their current resident engagement strategies or how they measure success in this area. It shows your genuine interest and helps you gauge if the company aligns with your values.