IT Service Engineer in Pontefract

Hours: Full time - 35 hours per week/ 70 hours over two weeks (Nine-Day Fortnight)

The role involves providing desk based, remote and mobile on-site support on all aspects of technology deployments, including technology equipment/application installations/network lines used by Housing 21 (both business and desktop systems) to all levels of users throughout the organisation. Where directed, this service may extend to resident technology services. You will act as the professional technical expert for dealing with triaged service desk tickets allocated to the Service Engineer team, as well as lead in the set-up and deployment of IT services to new and existing Housing 21 locations and decommissioning at end of life. You will provide hardware fulfilment for all requests allocated to your geographic or functional areas of responsibility.

The position necessitates a degree of flexibility in working hours, with primary coverage required for Housing 21 IT Support from 0800 to 1700, Monday through Friday. This may be subject to review as the organisation develops its working patterns. This role is a mobile role covering the North East from Newcastle down to Leicester.

What we’re looking for:

• Previous IT Service Desk and/or ICT 2nd Line Support experience
• The ability to troubleshoot issues at a second line level on the corporate systems, including but not limited to: Windows 10/11, Microsoft Office 365 (Outlook, OneDrive, SharePoint, Teams, Teams telephony), Microsoft Entra, Meraki networking
• Experience of dealing with problems over the telephone essential
• Good general understanding of techniques used in supporting ICT users spread across geographically dispersed sites
• Ticket management including categorisation, prioritisation, incident management, request management, problem management

Qualifications and training:

• 5 GCEs (A-C)/GCSEs or equivalent including Maths and English
• Computing qualifications, e.g. O/GCSEs, A levels, BTEC ONC, BTEC HNC or equivalent (desirable)
• Microsoft Certified including but not limited to Azure Fundamentals, MCSA, MCSC (desirable)

Why us?

We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more. As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon offer being made.

An offer of employment will be subject to the satisfactory completion of a basic disclosure check. Closing date for applications 7 June 2026. Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

About us:

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be. When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK’s third Best Place to Work in 2024 by Glassdoor. We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!