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- Tasks: Lead housing services and empower residents to live independently in a supportive environment.
- Company: A rapidly growing organisation focused on making a positive impact in the community.
- Benefits: Flexible working, great benefits, and opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a friendly team.
- Qualifications: Experience in housing management and strong communication skills are essential.
- Other info: Enjoy a nine-day fortnight for a better work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
Hours: 35 hours per week
Shift Pattern: Monday to Friday
Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here. We’re growing quickly and we’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do. We have big ambitions and are looking for superstars to join us.
The role involves assisting the Housing and Partnership Manager in ensuring resident involvement is intrinsically linked to delivering excellent housing services and enabling residents to live independently within a designated Extra Care scheme.
What we’re looking for:
- Experience in housing or property management with a focus on resident facing services and engagement
- Solid understanding of health and safety and other RoSH regulations
- Excellent communication and interpersonal skills, with the ability to build positive relationships with residents, colleagues, and contractors
- Strong organisational and administrative skills, including maintaining accurate records and managing competing priorities
- A collaborative working style, with a proactive approach to problem-solving
- Familiarity with tenancy management processes and housing management systems
- A good level of digital skills and experience, including the use of Microsoft Products (Excel, Word, PowerPoint, Outlook, MS Teams)
- Willing to work towards Level 3 Housing Apprenticeship (if not held)
Why us? We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, Occupational Sick Pay, Occupational Maternity Pay and more. As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made.
An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training. Closing date for applications is 9 February 2026. Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.
Housing Services Lead - Peterborough, Cambridgeshire employer: Housing 21
Contact Detail:
Housing 21 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Lead - Peterborough, Cambridgeshire
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Be ready to discuss how your experience aligns with their mission of providing high-quality services and making a positive difference in residents' lives.
✨Tip Number 3
Showcase your skills! Bring examples of your past work that demonstrate your ability to engage with residents and manage housing services effectively. Use real-life scenarios to illustrate your problem-solving skills and collaborative approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference in the community.
We think you need these skills to ace Housing Services Lead - Peterborough, Cambridgeshire
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for making a positive difference shine through. We want to see how much you care about providing high-quality services and supporting residents.
Tailor Your Experience: Make sure to highlight your experience in housing or property management, especially any roles that involved resident engagement. We’re looking for specific examples that demonstrate your skills and understanding of the sector.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your skills and experiences, as we appreciate good communication and want to see how you can build positive relationships.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Housing 21
✨Know Your Stuff
Make sure you brush up on your knowledge of housing services and resident engagement. Familiarise yourself with the key responsibilities of the Housing Services Lead role and be ready to discuss how your experience aligns with their needs.
✨Show Your Passion
This role is all about making a positive difference in people's lives. Be prepared to share specific examples of how you've made an impact in previous roles, especially in housing or property management. Let your passion for helping others shine through!
✨Communication is Key
Since excellent communication skills are essential, practice articulating your thoughts clearly and confidently. Think about how you can demonstrate your ability to build relationships with residents and colleagues during the interview.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving skills. Prepare some scenarios where you've successfully tackled challenges in a collaborative way. This will show that you're proactive and can handle the demands of the role.
