At a Glance
- Tasks: Manage housing and care services, ensuring high-quality delivery for residents.
- Company: Join a rapidly growing organisation dedicated to making a positive impact.
- Benefits: Enjoy flexible working, great benefits, and opportunities for personal development.
- Other info: Be part of a supportive culture with excellent career growth potential.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: Experience in managing housing or care services and strong leadership skills.
The predicted salary is between 45000 - 55000 £ per year.
Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here. We’re growing quickly and we’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.
Within the role of Extra Care Services Manager, you will manage all aspects of housing and care services within a designated Extra Care scheme, ensuring high-quality service delivery that enables residents to live well with dignity and autonomy. You will oversee property management, care provision, compliance with legal and regulatory standards. We will lead the team to develop and maintain a high performing culture and embed continuous improvement initiatives. Responsible for the scheme performance, you will have a passion for data, monitoring and enhancing performance, ensuring quality standards are met and fantastic resident satisfaction is achieved.
What we’re looking for:
- Proven experience managing housing, care, or Extra Care services
- Strong understanding of legal and regulatory frameworks related to housing and care services, including compliance and registration requirements
- Experience of managing operations, performance, and quality standards in a housing or care setting
- Experience in managing budgets and resources efficiently, demonstrating business acumen
- Excellent leadership skills with experience of managing teams in a housing or care setting
- Level 5 Leader in Adult Care Apprenticeship or willing to work towards if not held
- Level 4 Senior Housing & Property Management Apprenticeship / CIH Level 4 or willing to work towards if not held
Why us:
We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, Occupational Sick Pay, Occupational Maternity Pay and more. As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week.
An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training. Closing date for applications 26 July. Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received.
At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be. When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK’s third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.
You shouldn’t have to choose between a career and care, and we want to support you to advance your career with us, which is why we have a dedicated learning pathway through our Extra Care Academy that could lead to future roles with salaries of £50,000! A career in care means you can make a difference and help our residents to live independently in their own homes. We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!
Extra Care Services Manager - New Development in Norwich employer: Housing 21
Housing 21 is an exceptional employer that champions a dynamic and inclusive work culture, offering the opportunity to lead impactful housing projects that directly benefit communities. With a strong commitment to employee development, you will find ample opportunities for growth and collaboration within a supportive team environment, all while contributing to the delivery of up to 600 new homes annually across the nation.
StudySmarter Expert Advice🤫
We think this is how you could land Extra Care Services Manager - New Development in Norwich
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Housing 21.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Housing 21!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Housing 21, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Housing 21 or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Extra Care Services Manager - New Development in Norwich
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Housing 21:Before hitting send, make sure to tailor your application specifically to Housing 21! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Housing 21
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
