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- Tasks: Provide emergency response and support for older people's services.
- Company: Join a passionate team at Housing 21, committed to making a difference.
- Benefits: Enjoy holiday pay, health cash plan, discounts, and training opportunities.
- Why this job: Make a real impact in a supportive environment while developing your skills.
- Qualifications: Experience in customer service and good communication skills required.
- Other info: Flexible working hours with a friendly workplace culture.
The predicted salary is between 24000 - 36000 £ per year.
Hours: 32 hours per week
Shift Pattern: 4 night shifts per week on a rota 10pm to 7am
At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We are incredibly proud of the culture we have created and celebrate the positive difference we make to society.
The role involves undertaking housing related tasks during the hours the Court Manager is off duty in order to provide an efficient response service to emergencies within the building and effective liaison with internal departments and outside agencies involved in the provision of Older Peoples Services.
What we’re looking for:
- Office/administration experience
- Experience working in a frontline customer facing environment
- Good written and verbal communication skills
- Good problem solving and decision making skills
- Educated to GCSE standard or equivalent through training and/or experience
Benefits:
- Holiday Pay
- Occupational Sick Pay
- Occupational Maternity Pay
- Health Cash Plan*
- Blue Light Card (offering discounts across retail, hospitality and leisure)
- Car Lease Scheme
- Cycle to Work Scheme
- Uniform provided
- Employee Assistance Programme
- Training and development
An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.
Closing date for applications: 22 March 2026. Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.
Concierge - Northampton, Northamptonshire employer: Housing 21
Contact Detail:
Housing 21 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge - Northampton, Northamptonshire
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the industry. A personal recommendation can go a long way in landing that Concierge role.
✨Tip Number 2
Prepare for the interview by researching Housing 21 and understanding their values. Show them you’re not just looking for any job, but that you genuinely want to be part of their mission to make a difference.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various departments and agencies, being articulate and confident in your responses will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Housing 21.
We think you need these skills to ace Concierge - Northampton, Northamptonshire
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see how you can make a difference in our community, so share any relevant experiences that highlight your commitment to customer service and support.
Tailor Your CV: Make sure your CV is tailored to the Concierge role. Highlight your office/administration experience and any frontline customer-facing roles you've had. We love seeing how your skills match what we're looking for!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and get straight to the point. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our fantastic team at Housing 21.
How to prepare for a job interview at Housing 21
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Concierge at Housing 21. Familiarise yourself with the tasks you'll be handling, especially those related to emergency response and liaising with internal departments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves frontline customer interaction, prepare examples from your past experiences where you've excelled in customer service. Think about situations where you solved problems or made a positive impact on someone's day. This will show that you're ready to handle the challenges of the job.
✨Communicate Clearly
Good written and verbal communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview, as this shows your interest and helps you engage with the interviewer.
✨Emphasise Your Problem-Solving Abilities
The ability to make quick decisions and solve problems is crucial for a Concierge. Think of specific examples where you've had to think on your feet or resolve an issue effectively. Highlighting these experiences will demonstrate that you're capable of handling the demands of the role.