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- Tasks: Manage housing services, ensuring properties are safe and residents feel valued.
- Company: A rapidly growing organisation focused on making a positive impact in the community.
- Benefits: Flexible working, great benefits, and opportunities for personal development.
- Other info: Enjoy a nine-day fortnight for a better work-life balance.
- Why this job: Make a real difference in people's lives while enjoying a supportive workplace culture.
- Qualifications: Experience in housing management and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 35 hours per week / 9 day fortnight
Shift Pattern: Monday to Friday 09:00am-17:00pm
Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here. We’re growing quickly and we’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do. We have big ambitions and are looking for superstars to join us.
As Housing Manager, you will manage the day to day delivery of housing management services within a designated Extra Care scheme. Ensuring properties are safe, well-maintained and meet the needs and wants of our residents, enabling them to live well with dignity and autonomy. You will oversee the upkeep and maintenance of all properties within the scheme, ensuring they not only provide a high standard of living for our residents, but are 100% compliant with regulations. Responsible for scheduling repairs and managing contractor relationships, focusing on high standards and value for money. Customer service skills are a must, you will ensure residents feel heard and trust that any housing related concerns are addressed as a priority. You will welcome new residents to the scheme encouraging engagement with activities and events.
What we’re looking for:
- Proven housing management experience
- Strong understanding of health & safety and RoSH Regulations
- Experience of managing and scheduling property maintenance
- Excellent organisational skills, including tenancy management
- Level 4 Senior Housing & Property Management Apprenticeship / CIH Level 4 or willing to work towards if not held
Why us? We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, Occupational Sick Pay, Occupational Maternity Pay and more. As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made.
An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.
Closing date for applications: 31 May 2026, with interviews taking place 03 June 2026. Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.
Extra Care Services Manager - North East, UK in North Shields employer: Housing 21
Contact Detail:
Housing 21 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Extra Care Services Manager - North East, UK in North Shields
✨Tip Number 1
Network like a pro! Reach out to people in the housing management field, especially those who work in Extra Care services. Attend local events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission to provide high-quality services and think of examples from your experience that showcase your passion for making a positive difference in people's lives.
✨Tip Number 3
Showcase your customer service skills during interviews. Be ready to discuss how you've handled resident concerns in the past and how you ensure they feel heard and valued. This is key for a role focused on resident engagement!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to support residents and create a great living environment.
We think you need these skills to ace Extra Care Services Manager - North East, UK in North Shields
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for making a positive difference in people's lives. Share specific examples of how you've provided high-quality services in the past, and why you care about the role.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in housing management. We want to see how your skills align with our mission and the specific requirements of the Extra Care Services Manager role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your information well so we can easily see your qualifications and experience without any fluff.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Housing 21
✨Know Your Stuff
Make sure you brush up on housing management principles, health & safety regulations, and the specific needs of Extra Care services. Being able to discuss these topics confidently will show that you're serious about the role and understand what it entails.
✨Show Your Passion
This role is all about making a positive difference in people's lives. Be prepared to share examples of how you've gone above and beyond for residents in previous roles. Let your passion for providing high-quality services shine through!
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, and how they measure success in this role. This shows that you're genuinely interested and engaged.
✨Demonstrate Organisational Skills
Since you'll be managing properties and scheduling repairs, be ready to discuss your organisational strategies. Share specific examples of how you've successfully managed multiple tasks or projects in the past to highlight your skills.