At a Glance
- Tasks: Provide tech support and deploy IT services across the North East.
- Company: Join Housing 21, a supportive and innovative workplace.
- Benefits: Enjoy flexible working, discounts, volunteer days, and a great benefits package.
- Other info: Dynamic role with opportunities for skill development and career growth.
- Why this job: Make a real difference in tech support while enjoying a three-day weekend every other week.
- Qualifications: Experience in IT Service Desk or 2nd Line Support is essential.
The predicted salary is between 30000 - 40000 € per year.
We are currently looking to recruit an IT Service Engineer to join our IT team here at Housing 21. Within the role you will provide desk based, remote and mobile on-site support on all aspects of technology deployments including technology equipment/applications/installations/network/lines used by Housing 21 (both business and desktop systems) to all levels of users throughout the organisation. Where directed, this service may extend to resident technology services. You will act as the professional technical expert for dealing with triaged service desk tickets allocated to the Service Engineer team, as well as lead in the setup and deployment of IT services to new and existing Housing 21 locations and decommissioning at end of life. You will provide hardware fulfilment for all requests allocated to the postholder's geographic or functional areas of responsibility.
The position necessitates a degree of flexibility in working hours, with primary coverage required for Housing 21 IT Support from 0800 to 1700, Monday through Friday. This may be subject to review as the organisation develops its working patterns. This role is a mobile role covering the North East from Newcastle down to Leicester.
Essential Requirements- Previous IT Service Desk and/or ICT 2nd Line Support experience
- The ability to troubleshoot issues at a second line level on corporate systems, including but not limited to:
- Windows 10/11
- Microsoft Office 365 (Outlook, OneDrive, SharePoint, Teams, Teams telephony)
- Microsoft Entra
- Meraki networking
- Microsoft Intune
- Legacy infrastructure (Cisco networking, Windows Server, Active Directory)
- Experience dealing with problems over the telephone
- Good general understanding of techniques used in supporting ICT users spread across geographically dispersed sites
- Ticket management including categorisation, prioritisation, incident management, request management, and problem management
- 5 GCEs (A-C)/GCSEs or equivalent including Maths and English
- Computing qualifications, e.g., O/GCSEs, A levels, BTEC ONC, BTEC HNC or equivalent (desirable)
- ITIL v4 Foundation (desirable)
- Microsoft Certified, e.g., Azure Fundamentals, MCSA, MCSC (desirable)
We support our employees to do what they do best, whether that is through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including:
- Blue Light Card discount
- Holiday trade scheme
- Volunteer days
- Occupational Sick Pay
- Occupational Maternity Pay and more
As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon offer being made.
IT Service Engineer - North East, UK employer: Housing 21
Housing 21 is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where flexibility is key. With benefits such as a nine-day fortnight, generous holiday trade schemes, and opportunities for skill development, employees can thrive both personally and professionally while making a meaningful impact in the community across the North East.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Engineer - North East, UK
✨Tip Number 1
Get to know the company! Research Housing 21 and understand their values, mission, and the tech they use. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info about the role or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot issues with Windows 10 or Microsoft Office 365. Being ready to demonstrate your problem-solving skills can really impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the Housing 21 family.
We think you need these skills to ace IT Service Engineer - North East, UK
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Engineer role. Highlight your previous experience in IT Service Desk and 2nd Line Support, and don’t forget to mention your troubleshooting skills with Windows 10/11 and Microsoft Office 365.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Housing 21. Mention your passion for technology and how you can contribute to the team’s success in providing top-notch support.
Showcase Relevant Qualifications:If you have any relevant qualifications like ITIL v4 Foundation or Microsoft certifications, make sure to showcase them. They can really set you apart from other candidates and show us you’re serious about your professional development.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing talent we’re bringing on board!
How to prepare for a job interview at Housing 21
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft Office 365, and Meraki networking. Be ready to discuss how you've tackled similar issues in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Communication Skills
Since you'll be dealing with users at all levels, practice explaining technical concepts in simple terms. Think about examples where you've successfully resolved issues over the phone or through remote support, as this will highlight your ability to communicate effectively.
✨Familiarise Yourself with Ticket Management
Understand the ticket management process, including categorisation and prioritisation. Be prepared to discuss how you've managed service desk tickets in previous roles, as this is crucial for the position.
✨Demonstrate Flexibility and Team Spirit
Housing 21 values flexibility, so be ready to talk about how you've adapted to changing work patterns in the past. Highlight any experiences where you've worked collaboratively with a team to achieve common goals, especially in a mobile role.
