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For Companies At a Glance
- Tasks: Provide IT support and assistance to users across the organisation.
- Company: Join Housing 21, a people-focused organisation with a Platinum Investors in People standard.
- Benefits: Flexible working, learning opportunities, and a supportive workplace culture.
- Other info: Work from home three days a week and enjoy excellent career growth.
- Why this job: Kickstart your IT career while making a positive impact on society.
- Qualifications: Experience in Service Desk or Desktop Support and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Hours: 35 hours per week
Shift Pattern: Business hours between 8am - 5pm. Tuesday and Thursday based in Tricorn House (Head Office).
At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be. When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!
The role
We are currently looking to recruit an IT Service Desk Operator to join our IT team. This is a great opportunity for the right candidate to get onto the career ladder within an IT department. Within the role you will provide first contact point support and assistance on all aspects of Business As Usual (BAU) IT business systems, applications and hardware used by Housing 21 to all levels of users across the organisation. You will be based 2 days a week from the Birmingham office and 3 days a week working from home.
What we’re looking for
- Service Desk or Desktop Support level experience
- Experience of dealing with issues via telephone, email and in person
- Broad understanding of hardware including Thin Client
IT Service Desk Operator - Home Based, UK employer: Housing 21
Contact Detail:
Housing 21 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Operator - Home Based, UK
✨Tip Number 1
Network like a pro! Reach out to current employees at Housing 21 on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for that interview! Research common IT Service Desk questions and practice your responses. We want you to feel confident and ready to showcase your skills and passion for helping others.
✨Tip Number 3
Show off your soft skills! When you’re chatting with potential employers, highlight your communication and problem-solving abilities. These are key in a support role and will set you apart from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our amazing team at Housing 21.
We think you need these skills to ace IT Service Desk Operator - Home Based, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the IT Service Desk Operator role. Highlight any relevant service desk or desktop support experience, and don’t forget to mention your understanding of hardware like Thin Clients!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT and how you can contribute to our friendly and supportive workplace culture. Show us why you’re the perfect fit for Housing 21!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Housing 21
✨Know Your Tech Basics
Make sure you brush up on your knowledge of IT systems and hardware, especially Thin Clients. Being able to discuss common issues and solutions will show that you're ready to hit the ground running.
✨Practice Your Communication Skills
Since you'll be the first point of contact for users, practice explaining technical issues in simple terms. Role-playing with a friend can help you get comfortable with this, making it easier to communicate effectively during the interview.
✨Show Your Passion for People
Housing 21 values a supportive workplace culture, so be prepared to share examples of how you've helped others in previous roles. Highlighting your commitment to customer service will resonate well with their mission.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics and the tools they use. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.