Income Administrator - West Midlands, UK
Employer:
Housing 21
Location:
West Midlands, UK, NO CODE
Pay:
£33,495 to £33,495 per year, Competitive
Contract Type:
Permanent
Hours:
Full time
Disability Confident:
No
Closing Date:
18/10/2026
About this job
Income Administrator Location: Home Based, Birmingham Salary: £33,495 per annum Hours: 35 hours per week Shift Pattern: Home based with requirement to travel to Head Office fortnightly as per business need and also for training purposes.
Please note that as well as your CV we also require you to submit a cover letter for this role.
The role As part of this varied role, you'll take ownership of the accurate, complete and timely processing of payments relating to rents and service charges.
You'll manage tenant direct debits, housing benefit entitlements and contributions, rent transfers, refunds and payment queries, alongside tenancy set-ups and amendments.
You'll also oversee former tenant arrears and overpayments, maintain the Universal Credit portal, provide legal administration support and raise sublet invoices.
Working closely with operational teams and other stakeholders, you'll help ensure every customer receives a seamless, accountable and customer-focused service.
Where appropriate, you'll connect customers with operational colleagues, supporting our devolved "My court
Curious to know more?
If you're looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.
We'd love to meet you!
What we're looking for The essential requirements for the role include:
- Experience working in a fast paced, high-volume environment and delivery of excellent customer service
- Has experience of working in the housing sector
- Has working knowledge of the benefits system- HB and UC
- Track record of delivering services to meet customers' needs
- Confidentiality and data protection legislation
- Experience working with complex systems solutions with numerous interfaces from feeder systems Why us?
We support our employees to do what they do best, whether that is through flexible working, learning new skills or being part of a friendly and supportive workplace culture.
We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.
As part of our commitment to our employees and offering flexibility, we offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week.
Further details on how this works will be discussed with successful candidates upon an offer being made.
An offer of employment will be subject to the satisfactory completion of basic disclosure check.
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Income Administrator - West Midlands, UK employer: Housing 21
At Housing 21, we are dedicated to fostering a supportive and inclusive work environment where our employees can thrive. As a Building Surveyor, you will benefit from flexible working arrangements, a nine-day fortnight, and a comprehensive benefits package, all while contributing to a meaningful mission that prioritises social impact. Join us in a role that not only offers professional growth but also the chance to make a real difference in the communities of Lancashire and West Yorkshire.
