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- Tasks: Manage housing services and ensure properties meet residents' needs.
- Company: A rapidly growing organisation focused on social impact.
- Benefits: Flexible working, great benefits, and opportunities for personal development.
- Other info: Join a passionate team dedicated to enhancing residents' quality of life.
- Why this job: Make a real difference in people's lives while ensuring their homes are safe and welcoming.
- Qualifications: Experience in housing management and strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 35 per week
Shift Pattern: Monday - Friday 9.00 - 17.00
Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here. We’re growing quickly and we’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do. We have big ambitions and are looking for superstars to join us.
As Housing Manager, you will manage the day to day delivery of housing management services within a designated Extra Care scheme. Ensuring properties are safe, well-maintained and meet the needs and wants of our residents, enabling them to live well with dignity and autonomy. You will oversee the upkeep and maintenance of all properties within the scheme, ensuring they not only provide a high standard of living for our residents, but are 100% compliant with regulations. Responsible for scheduling repairs and managing contractor relationships, focussing on high standards and value for money. Customer service skills are a must; you will ensure residents feel heard and trust that any housing related concerns are addressed as a priority. You will welcome new residents to the scheme encouraging engagement with activities and events.
What we’re looking for:
- Proven housing management experience
- Strong understanding of health & safety and RoSH Regulations
- Experience of managing and scheduling property maintenance
- Excellent organisational skills
Housing Manager - Horley, Surrey employer: Housing 21
Contact Detail:
Housing 21 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager - Horley, Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their mission of providing high-quality services and making a positive difference.
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've addressed resident concerns in the past, demonstrating that you truly care about people and their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Housing Manager - Horley, Surrey
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for making a positive difference shine through. We want to see that you genuinely care about people and are excited about the opportunity to provide high-quality services.
Tailor Your Experience: Make sure to highlight your relevant housing management experience in your application. We’re looking for superstars who can demonstrate their understanding of health & safety regulations and property maintenance, so be specific about your past roles.
Customer Service is Key: Don’t forget to emphasise your customer service skills! We want to know how you’ve made residents feel heard and valued in previous positions. Share examples that showcase your ability to address concerns promptly and effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Housing 21
✨Know Your Stuff
Make sure you brush up on housing management principles, especially around health & safety and RoSH regulations. Being able to discuss these topics confidently will show that you’re serious about the role and understand the responsibilities that come with it.
✨Show Your People Skills
Since this role is all about making a positive difference for residents, be ready to share examples of how you've successfully managed relationships in the past. Think about times when you’ve resolved conflicts or improved customer service – these stories will resonate well.
✨Demonstrate Organisational Skills
Prepare to talk about your experience with scheduling repairs and managing contractors. Bring specific examples of how you’ve maintained high standards while ensuring value for money. This will highlight your ability to juggle multiple tasks effectively.
✨Engagement is Key
Think about how you can encourage resident engagement in activities and events. Be ready to discuss ideas you have for fostering community spirit within the scheme. Showing that you care about residents’ well-being will set you apart from other candidates.