At a Glance
- Tasks: Manage housing services, ensuring properties are safe and residents feel valued.
- Company: A rapidly growing organisation dedicated to making a positive impact in the community.
- Benefits: Flexible working, great discounts, generous leave, and a supportive culture.
- Other info: Enjoy a nine-day fortnight for a better work-life balance.
- Why this job: Join us to make a real difference in people's lives while enjoying a fulfilling career.
- Qualifications: Experience in housing management and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You'll fit in well here. You're growing quickly and constantly looking for ways to make things better, always putting residents and people at the heart. We have big ambitions and are looking for superstars to join us.
You will manage day-to-day delivery of housing management services within a designated Extra Care scheme. Ensure properties are safe, well-maintained and meet the needs and wants of residents, enabling them to live well with dignity and autonomy. You will oversee upkeep and maintenance of all properties, ensuring a high standard of living and 100% regulatory compliance. Responsible for scheduling repairs and managing contractor relationships, focusing on high standards and value for money. Customer service skills are a must. You will ensure residents feel heard and trust that any housing related concerns are addressed as a priority. You will welcome new residents to the scheme encouraging engagement with activities and events.
Essential requirements:
- Proven housing management experience
- Strong understanding of health & safety and RoSH Regulations
- Experience of managing and scheduling property maintenance
- Excellent organisational skills, including tenancy management
- Level 4 Senior Housing & Property Management Apprenticeship / CIH Level 4 or willing to work towards if not held
Benefits and support:
We support employees to do what they do best through flexible working, learning new skills, friendly culture. We offer a benefits package including Blue Light Card discount, holiday trade scheme, Occupational Sick Pay, Occupational Maternity Pay and more. We offer a nine-day fortnight, providing opportunity to work hours across nine days with three-day weekend every other week. Further details will be discussed upon offer. Offer subject to enhanced disclosure check, satisfactory references, induction training.
Housing Manager - Crewe, Cheshire employer: Housing 21
Join us as a Housing Manager in Crewe, Cheshire, where your passion for making a positive difference will thrive. We offer a supportive and friendly work culture, with flexible working arrangements and ample opportunities for personal and professional growth. Our commitment to high-quality services ensures that you will be part of a team that truly values residents' needs, while enjoying benefits like a nine-day fortnight and various employee discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Manager - Crewe, Cheshire
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission to provide high-quality services and think about how your experience aligns with that. We want to see your passion for making a positive difference!
✨Tip Number 3
Showcase your customer service skills during interviews. Be ready to share examples of how you've handled resident concerns in the past. Remember, it's all about making residents feel heard and valued!
✨Tip Number 4
Apply through our website for the best chance at landing the job. We love seeing candidates who are genuinely interested in joining our team and contributing to our mission of putting people at the heart of what we do.
We think you need these skills to ace Housing Manager - Crewe, Cheshire
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for making a positive difference in the community. Share specific examples of how you've provided high-quality services or supported residents in previous roles.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your housing management experience and understanding of health & safety regulations. We want to see how your skills align with our mission!
Highlight Customer Service Skills:Since customer service is key, share instances where you've effectively addressed concerns or improved resident satisfaction. Show us that you can make residents feel heard and valued.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Housing 21
✨Know Your Stuff
Make sure you brush up on housing management principles, especially around health & safety and RoSH Regulations. Being able to discuss these topics confidently will show that you're serious about the role and understand the responsibilities that come with it.
✨Show Your People Skills
Since this role is all about making a positive difference for residents, be prepared to share examples of how you've successfully managed customer service issues in the past. Highlight your ability to listen, empathise, and resolve concerns effectively.
✨Demonstrate Organisational Skills
Talk about your experience with scheduling repairs and managing contractor relationships. Give specific examples of how you've maintained high standards and ensured value for money in previous roles. This will show that you can handle the day-to-day delivery of housing management services.
✨Engage with Their Vision
Research the company’s values and ambitions. During the interview, express your enthusiasm for their mission to put residents at the heart of everything they do. Showing that you align with their goals will make you a more attractive candidate.
