At a Glance
- Tasks: Join our catering team to serve delicious food and drinks with a smile.
- Company: Supportive workplace focused on employee growth and community engagement.
- Benefits: Flexible hours, Blue Light Card discounts, and generous leave options.
- Other info: Opportunity for a three-day weekend every other week!
- Why this job: Make a difference in residents' lives while enjoying a fun work environment.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 9.9 - 12.1 £ per hour.
- Key accountabilities
- Work with catering team to take orders and serve customers food and drinks in a timely and friendly manner.
- Keep facilities clean and presentable.
- Provide excellent customer service. Seek feedback from users and contribute to suggestions for future improvements.
- Promote residents' engagement and use of facilities at the village, including hard to reach residents.
- Monitor and report any problems to Facilities lead.
- Process payments accurately and ensure accurate records are kept.
What we're looking for
- A good knowledge of older people and the issues pertaining to them.
- Sound knowledge of relevant Health and Safety legislation.
- Experience in managing budgets.
- Knowledge of safeguarding vulnerable adults (desirable).
- Experience of working in a customer facing environment.
- Level 2 Food Safety Certificate (desirable).
- Willingness to work towards Level 2 Food Safety Certificate (if not held).
Why us?
We support our employees to do what they do best, whether that's through flexible working, learning new skills or being part of a friendly and supportive workplace culture.
We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.
- Blue Light Card discount
- holiday trade scheme
- volunteer days
- Occupational Sick Pay
- Occupational Maternity Pay
- As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week.
Further details on how this works will be discussed with successful candidates upon on offer being made and where applicable.
An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.
Closing date for applications is 5 October 2026.
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Hospitality Assistant employer: Housing 21
At Housing 21, we are dedicated to fostering a supportive and inclusive work environment where our employees can thrive. As a Building Surveyor, you will benefit from flexible working arrangements, a nine-day fortnight, and a comprehensive benefits package, all while contributing to a meaningful mission that prioritises social impact. Join us in a role that not only offers professional growth but also the chance to make a real difference in the communities of Lancashire and West Yorkshire.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Housing 21. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Housing 21
Don't be shy about reaching out to Housing 21 directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Housing 21 and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Housing 21
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
