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- Tasks: Join our team as a Hospitality Assistant, serving food and drinks with a smile!
- Company: Housing 21 is dedicated to making a positive impact in the lives of older people.
- Benefits: Enjoy flexible working, a great benefits package, and a three-day weekend every other week!
- Why this job: Make a real difference while working in a friendly, supportive environment.
- Qualifications: Experience in customer service and knowledge of older people's needs are essential.
- Other info: Apply early as the role may close once we receive enough applications.
Hours: 15 hours per week. 12 Month Temporary Contract
We are currently looking to recruit a Hospitality Assistant to join our team here at Housing 21.
Key accountabilities include:
- Work with catering team to take orders and serve customers food and drinks in a timely and friendly manner.
- Keep facilities clean and presentable.
- Provide excellent customer service. Seek feedback from users and contribute to suggestions for future improvements.
- Promote residents’ engagement and use of facilities at the village, including hard to reach residents.
- Monitor and report any problems to Facilities lead.
- Process payments accurately and ensure accurate records are kept.
What we’re looking for:
- A good knowledge of older people and the issues pertaining to them.
- Sound knowledge of relevant Health and Safety legislation.
- Experience in managing budgets.
- Knowledge of safeguarding vulnerable adults (desirable).
- Experience of working in a customer facing environment.
- Level 2 Food Safety Certificate (desirable).
- Willingness to work towards Level 2 Food Safety Certificate (if not held).
Why us?
We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.
As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made and where applicable.
An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.
Closing date for applications: 28 May 2025. Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.
Hospitality Assistant employer: Housing 21
Contact Detail:
Housing 21 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistant
✨Tip Number 1
Familiarise yourself with the specific needs and preferences of older people. Understanding their unique challenges will help you connect better during interviews and demonstrate your commitment to providing excellent customer service.
✨Tip Number 2
Brush up on your knowledge of Health and Safety legislation relevant to hospitality. Being able to discuss this confidently in an interview will show that you take safety seriously and are prepared to maintain a safe environment for residents.
✨Tip Number 3
Highlight any previous experience in customer-facing roles, especially in hospitality or care settings. Share specific examples of how you’ve provided excellent service and engaged with customers to enhance their experience.
✨Tip Number 4
If you don’t already have a Level 2 Food Safety Certificate, express your willingness to obtain it. This shows initiative and a commitment to maintaining high standards in food safety, which is crucial for the role.
We think you need these skills to ace Hospitality Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key accountabilities and essential requirements. Tailor your application to highlight how your skills and experiences align with what Housing 21 is looking for in a Hospitality Assistant.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or hospitality roles. Mention specific examples where you provided excellent service or contributed to a positive environment, especially in settings involving older people.
Showcase Your Knowledge: Demonstrate your understanding of health and safety legislation and safeguarding vulnerable adults. If you have a Level 2 Food Safety Certificate, mention it; if not, express your willingness to obtain one, showing your commitment to professional development.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the organisation's social purpose. Use this opportunity to explain why you want to work at Housing 21 and how you can contribute to their mission of supporting older people.
How to prepare for a job interview at Housing 21
✨Show Your Customer Service Skills
As a Hospitality Assistant, excellent customer service is key. Be prepared to share examples of how you've provided outstanding service in previous roles, especially in a customer-facing environment.
✨Demonstrate Knowledge of Health and Safety
Familiarise yourself with relevant Health and Safety legislation. During the interview, highlight your understanding of these regulations and how they apply to the hospitality sector, particularly when serving food and drinks.
✨Engage with the Role's Social Purpose
Housing 21 has a strong social purpose. Show your passion for working with older people and discuss any experiences you have that relate to this demographic. This will demonstrate your alignment with the organisation's values.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. Inquire about how the team promotes resident engagement or how feedback is used to improve services. This shows your interest in contributing positively to the role.
