Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Hospitality Assistant, serving food and drinks with a smile!
- Company: Housing 21 is dedicated to making a positive impact in the lives of older people.
- Benefits: Enjoy flexible working, a nine-day fortnight, and perks like Blue Light Card discounts.
- Why this job: Make a real difference while working in a friendly, supportive environment.
- Qualifications: Experience in customer service and knowledge of health and safety are essential.
- Other info: This is a 12-month temporary contract, perfect for students seeking part-time work.
Hours: 10 hours per week. 12 Month Temporary Contract
The role
We are currently looking to recruit a Hospitality Assistant to join our team here at Housing 21. Key accountabilities include:
- Work with catering team to take orders and serve customers food and drinks in a timely and friendly manner.
- Keep facilities clean and presentable.
- Provide excellent customer service. Seek feedback from users and contribute to suggestions for future improvements.
- Promote residents’ engagement and use of facilities at the village, including hard to reach residents.
- Monitor and report any problems to Facilities lead.
- Process payments accurately and ensure accurate records are kept.
What we’re looking for
The essential requirements for the role include:
- A good knowledge of older people and the issues pertaining to them.
- Sound knowledge of relevant Health and Safety legislation.
- Experience in managing budgets.
- Knowledge of safeguarding vulnerable adults (desirable).
- Experience of working in a customer facing environment.
- Level 2 Food Safety Certificate (desirable).
- Willingness to work towards Level 2 Food Safety Certificate (if not held).
Why us?
We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.
As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made and where applicable.
An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.
Closing date for applications: 28 May 2025. Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.
Hospitality Assistant employer: Housing 21
Contact Detail:
Housing 21 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistant
✨Tip Number 1
Familiarise yourself with the specific needs and preferences of older people. Understanding their unique challenges will help you connect better during interviews and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Brush up on your knowledge of Health and Safety legislation relevant to hospitality. Being able to discuss this confidently in an interview will show that you take safety seriously and are prepared for the responsibilities of the role.
✨Tip Number 3
Highlight any previous experience in customer-facing roles, especially in hospitality or care settings. Be ready to share specific examples of how you provided excellent service and engaged with customers effectively.
✨Tip Number 4
If you don’t already have a Level 2 Food Safety Certificate, express your willingness to obtain it. This shows initiative and a commitment to maintaining high standards in food safety, which is crucial for the role.
We think you need these skills to ace Hospitality Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Hospitality Assistant.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or hospitality. Mention specific examples where you provided excellent service or contributed to a positive environment.
Showcase Your Knowledge: Demonstrate your understanding of the issues faced by older people and relevant health and safety legislation. This can set you apart from other candidates and show your commitment to the role.
Express Your Enthusiasm: In your application, convey your passion for making a difference in the community and your eagerness to work with residents. A genuine interest in the role can make a strong impression on the hiring team.
How to prepare for a job interview at Housing 21
✨Show Your Customer Service Skills
As a Hospitality Assistant, excellent customer service is key. Be prepared to share examples of how you've provided great service in the past, especially in challenging situations. This will demonstrate your ability to handle customer interactions effectively.
✨Understand the Needs of Older People
Since the role involves working with older residents, it's important to show that you understand their unique needs and challenges. Research common issues faced by older adults and be ready to discuss how you can support them in your role.
✨Familiarise Yourself with Health and Safety Regulations
Knowledge of health and safety legislation is essential for this position. Brush up on relevant regulations and be prepared to discuss how you would ensure a safe environment for both residents and staff during your interview.
✨Express Your Willingness to Learn
If you don't already have a Level 2 Food Safety Certificate, express your eagerness to obtain it. Highlight your commitment to continuous learning and improvement, which aligns with the organisation's values and shows your dedication to the role.
