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- Tasks: Manage housing services, ensuring properties are safe and meet residents' needs.
- Company: Supportive workplace with a focus on employee well-being and development.
- Benefits: Flexible working, holiday trade scheme, and a three-day weekend every other week.
- Other info: Join a friendly team dedicated to providing high-quality living standards.
- Why this job: Make a real difference in residents' lives while enjoying a great work-life balance.
- Qualifications: Experience in housing management and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 35 per week. Shift Pattern: Monday - Friday 9.00 - 17.00.
As Housing Manager you will manage the day to day delivery of housing management services within a designated Extra Care scheme. You will ensure all properties are safe, well‑maintained and meet the needs and wants of our residents, enabling them to live well with dignity and autonomy.
You will oversee the upkeep and maintenance of all properties within the scheme, ensuring they provide a high standard of living and are 100% compliant with regulations. You will schedule repairs and manage contractor relationships, focusing on high standards and value for money.
Customer service skills are a must; you will ensure residents feel heard and that any housing‑related concerns are addressed as a priority. You will welcome new residents to the scheme and encourage engagement with activities and events.
Essential Requirements- Proven housing management experience
- Strong understanding of health & safety and RoSH regulations
- Experience of managing and scheduling property maintenance
- Excellent organisational skills, including tenancy management
- Level 4 Senior Housing & Property Management Apprenticeship / CIH Level 4 or willingness to work towards if not held
We support our employees through flexible working, learning new skills and a friendly, supportive workplace culture. We offer a benefits package including Blue Light Card discount, holiday trade scheme, Occupational Sick Pay, Occupational Maternity Pay and more. Additionally, we provide a nine‑day fortnight, giving employees the opportunity to work their hours across nine days and have a three‑day weekend every other week.
Application DetailsAn offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training. Closing date for applications: 18th May 2026. Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.
Housing Manager - Horley, Surrey employer: Housing 21
Contact Detail:
Housing 21 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager - Horley, Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their mission, especially around customer service and maintaining high standards in housing management.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and genuine when discussing your housing management experience and how you handle resident concerns.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Manager - Horley, Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your housing management experience and how it aligns with the role. We want to see how your skills can help us maintain high standards for our residents.
Showcase Customer Service Skills: Since customer service is key in this role, share examples of how you've effectively addressed concerns or improved resident satisfaction in your previous positions. We love hearing about your successes!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Housing 21
✨Know Your Stuff
Make sure you brush up on housing management principles, especially around health & safety and RoSH regulations. Being able to discuss these topics confidently will show that you're serious about the role and understand the responsibilities that come with it.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with residents, be prepared to share examples of how you've successfully handled customer concerns in the past. Highlighting your ability to listen and respond effectively will demonstrate that you can create a welcoming environment for new residents.
✨Organisational Skills are Key
Prepare to discuss your experience with scheduling repairs and managing contractors. Bring specific examples of how you've maintained high standards and ensured compliance in previous roles. This will help illustrate your organisational skills and attention to detail.
✨Engagement is Essential
Think about ways you've encouraged community engagement in previous positions. Whether it's through activities or events, showing that you can foster a sense of community will resonate well with the interviewers, as it's a crucial part of the Housing Manager role.