Extra Care Services Administrator - North East, UK

Hours: xx hours per week

Shift Pattern: Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here. We’re growing quickly and we’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do. We have big ambitions and are looking for superstars to join us.

As Extra Care Services Administrator, you will provide administrative support to ensure the smooth running of the scheme. Covering a wide range of responsibilities across care and housing, you will be responsible for supporting the scheme to maintain 100% compliance and a fantastic resident experience. As first point of contact for our residents, excellent customer service skills are a must, ensuring residents feel heard, supported and trust that any requirements are managed effectively and efficiently.

You will be responsible for financial administration, including payroll and invoicing. You will need a keen eye for detail, the ability to multitask and prioritise your own workload. Strong IT skills are required, you will update and maintain multiple systems. Supporting the Extra Care Services Manager, you will take minutes at meetings, monitor compliance targets and create resident letters/scheme documentation. You will have a continuous improvement mindset, looking for ways to work smarter not harder.

What we’re looking for:

• Experience in an administrative role with exposure to payroll, invoicing, and compliance processes
• Strong organisational skills with the ability to manage multiple tasks and prioritise effectively
• Proficiency in handling sensitive information and maintaining confidentiality
• Basic knowledge of financial administration, such as banking and budgeting
• Level 3 Business Administration or equivalent is desirable

Why us? We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, Occupational Sick Pay, Occupational Maternity Pay and more.

As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made.

An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.

Closing date for applications: xxxxxxx, with interviews taking place xxxxxx. Due to the nature of this role, this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.