At a Glance
- Tasks: Support regional teams in managing Extra Care services and ensuring resident satisfaction.
- Company: Join a leading organisation dedicated to high-quality housing and care services.
- Benefits: Enjoy a mobile role with travel opportunities and potential for professional development.
- Other info: Frequent travel across the South East, covering various counties.
- Why this job: Make a real impact on residents' lives while working in a supportive and engaging environment.
- Qualifications: Experience in social care management and knowledge of relevant legislation required.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Within this new role you will support and assist the Regional Senior Leadership Team and Operational Team in managing a portfolio of Extra care services in a defined geographical patch to ensure high quality housing and care services are maintained and resident satisfaction is achieved. You will support the Regional Extra Care Managers by ensuring consistent management cover for Extra Care schemes without a dedicated manager, prioritising service quality and our residents\' experience, whilst ensuring employee engagement. The successful candidate will provide an enhanced and pro-active management support to regional teams, with a focus on intensive support, action planning and oversight for Extra Care schemes identified through our data as at risk of non-compliance or poor-quality. You will also assist in the management support within the Region for change initiatives, ensuring schemes flagged as outliers are provided with additional support and coaching ensuring the change is successfully embedded. This is a mobile role where frequent travel across the area will be required to fulfil the requirements of the role. Areas to be covered include; Norfolk, Suffolk, Cambridgeshire, Oxfordshire, West Sussex, Hampshire, Berkshire, Wiltshire, Bristol and Devon.
Responsibilities
Support and assist the Regional Senior Leadership Team and Operational Team in managing a portfolio of Extra care services to ensure high quality housing and care services, and resident satisfaction. Provide enhanced, pro-active management support to regional teams with intensive support, action planning and oversight for at‑risk schemes. Ensure consistent management cover for Extra Care schemes without a dedicated manager, prioritising service quality and residents’ experience, while promoting employee engagement. Assist in management support for regional change initiatives and provide additional coaching to schemes flagged as outliers to ensure successful embedding of change. Travel across the region is required.
Qualifications and requirements
- Experience of working within a management capacity within social care / housing
- Experience in implementing SMART action plans to achieve timely improvements through effective coaching, mentoring and management
- Experience of delivering training to others
- Good knowledge of CQC regulations and associated legislation
- Good knowledge of the Social Housing Sector and the relevant legislation
- Understanding and knowledge of:
- Health & Safety Legislation
- Mental Capacity Act 2005
- DOLS and LPS
- Equality Act 2010
- Care Act 2014
- Safeguarding Adults
- Mental Health Act 1986
- Multi-agency risk assessment meetings
- Domestic Abuse Act 2021
- RoSH standards
- Working in partnership with local authorities and building and maintaining relationships
- Good general standard of education with GCSEs (Grade C or above) in English and Maths or relevant experience
- Relevant professional qualification (e.g. Diploma in Social Care level 4/5 and at least level in the Chartered Institute of Housing or be prepared to work towards it)
An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.
Extra Care - Operations Support Manager (South) - South East, UK employer: Housing 21
As an employer, we pride ourselves on fostering a supportive and dynamic work culture that prioritises employee engagement and professional growth. With a focus on delivering high-quality housing and care services across the South East, we offer our team members extensive training opportunities and the chance to make a meaningful impact in the lives of our residents. Our commitment to excellence is matched by our dedication to ensuring a positive work environment, making us an exceptional choice for those seeking a rewarding career in social care.
StudySmarter Expert Advice🤫
We think this is how you could land Extra Care - Operations Support Manager (South) - South East, UK
✨Tip Number 1
Familiarise yourself with the specific Extra Care services in the South East region. Understanding the unique challenges and needs of these services will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the social care and housing sectors, especially those who have experience in Extra Care services. Attend relevant events or join online forums to connect with others and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss your experience with implementing SMART action plans and how you've successfully managed change initiatives in previous roles. Be ready to provide specific examples that highlight your coaching and mentoring skills.
✨Tip Number 4
Research the latest CQC regulations and legislation related to social housing. Being well-versed in these areas will not only boost your confidence but also demonstrate your commitment to maintaining high standards in care services.
We think you need these skills to ace Extra Care - Operations Support Manager (South) - South East, UK
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in social care and housing management. Emphasise your skills in implementing action plans, coaching, and mentoring, as these are crucial for the role.
Craft a Compelling Cover Letter:In your cover letter, explain why you are passionate about providing high-quality housing and care services. Mention specific examples of how you've successfully managed teams or projects in the past.
Highlight Relevant Qualifications:Clearly list any relevant qualifications, such as your Diploma in Social Care or any training related to CQC regulations and social housing legislation. This will demonstrate your commitment to the field.
Showcase Your Understanding of the Sector:In your application, include your knowledge of key legislation like the Care Act 2014 and the Mental Capacity Act 2005. This shows that you are well-informed and prepared for the challenges of the role.
How to prepare for a job interview at Housing 21
✨Know Your Regulations
Familiarise yourself with CQC regulations and the relevant legislation in the social housing sector. Being able to discuss these confidently will show your understanding of the industry and your readiness for the role.
✨Demonstrate Your Management Experience
Prepare examples from your past roles where you successfully managed teams or projects, particularly in social care or housing. Highlight your experience in implementing SMART action plans and how they led to improvements.
✨Showcase Your Coaching Skills
Be ready to discuss your approach to coaching and mentoring others. Provide specific instances where your guidance has led to positive outcomes, especially in challenging situations or with at-risk schemes.
✨Emphasise Your Relationship-Building Abilities
Talk about your experience working with local authorities and other stakeholders. Illustrate how you've built and maintained relationships that have benefited your previous organisations and improved service delivery.
