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- Tasks: Support residents in living independently and manage community relationships.
- Company: Join a passionate team at Housing 21, dedicated to enhancing lives.
- Benefits: Flexible working hours, great perks, and a supportive workplace culture.
- Why this job: Make a real difference in the lives of older people every day.
- Qualifications: Strong communication skills and experience in social housing preferred.
- Other info: Enjoy a nine-day fortnight for a better work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
Hours: 35 hours per week. Shift Pattern: To be agreed with the right candidate. Monday-Friday between core hours of 8-5.30. There is an option of a 9 day fortnight.
In the role of Local Housing Manager, you will be at the very heart of our Housing 21 Retirement Living schemes. This customer-facing role provides a professional, high quality and effective housing and support service to residents. With the support of the Operations Manager, the Local Housing Manager is responsible for all aspects of court life and relationships with the local community. The role is diverse, and no two days are the same. Our Local Housing Managers support all residents to enable them to live independently in their own homes, with a focus on tenancy sustainment, support and resident wellbeing. They ensure the building is safe and secure, engage actively with residents and the local community, and assist residents to reach consensus about local issues affecting their homes.
What we’re looking for:
- Excellent standard of reading, writing and numeracy
- Experience of working in the social housing sector, particularly with a focus on older people (desirable)
- Knowledge and/or experience of the issues faced by older people or other vulnerable groups in particular Dementia, drug & alcohol use and mental health (desirable)
- People Management, i.e. direct reports, contractors (desirable)
- CIH Level 3 or 4 (desirable)
In addition, if you are committed to delivering the best, are passionate about developing others and the organisation, and have a can-do approach with a customer focused attitude, we would love to hear from you.
Why us?
We’re passionate about people and support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more. As part of our commitment to our employees and offering flexibility, we now provide a nine-day fortnight, allowing employees to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon offer being made.
With an exciting national development programme for older people’s housing, there’s never been a better time to join Housing 21. We’re an inclusive employer and care about diversity in our teams. Let us know in your application if you have accessibility requirements for interviews.
If you require more information before applying for this role, please see the attached job profile.
Closing date for applications 8 March 2026, with interviews taking place 17 March 2026. Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.
Local Housing Manager in Cheltenham employer: Housing 21
Contact Detail:
Housing 21 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Local Housing Manager in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Local Housing Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for housing management roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show your passion for supporting residents! During interviews, share specific examples of how you've made a difference in people's lives, especially older adults or vulnerable groups. This will demonstrate your commitment to the role and align with our values at StudySmarter.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our mission of providing excellent housing support.
We think you need these skills to ace Local Housing Manager in Cheltenham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting older people shine through. We want to see that you genuinely care about making a difference in their lives and how you can contribute to our community.
Tailor Your Experience: Make sure to highlight any relevant experience you have in the social housing sector or working with vulnerable groups. We’re looking for specific examples that demonstrate your understanding of the challenges faced by older people.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Housing 21.
How to prepare for a job interview at Housing 21
✨Know Your Stuff
Make sure you brush up on the key responsibilities of a Local Housing Manager. Understand the issues faced by older people and vulnerable groups, especially in areas like dementia and mental health. This knowledge will help you demonstrate your commitment to supporting residents effectively.
✨Showcase Your People Skills
Since this role is all about engaging with residents and the local community, be ready to share examples of how you've successfully managed relationships in previous roles. Highlight any experience you have in people management or working with diverse groups.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as resolving conflicts among residents or ensuring safety in the building. Think through potential scenarios beforehand and prepare your responses to show your problem-solving skills.
✨Emphasise Your Customer Focus
This role requires a strong customer-focused attitude. Be prepared to discuss how you've gone above and beyond for customers in the past. Share stories that illustrate your passion for helping others and your commitment to delivering high-quality service.