At a Glance
- Tasks: Lead quality assurance projects and improve care services for residents.
- Company: Housing 21, a supportive organisation focused on social care.
- Benefits: Flexible working, great benefits, and a nine-day fortnight for work-life balance.
- Other info: Join a friendly team dedicated to innovation and excellence in care.
- Why this job: Make a real difference in the lives of older people while advancing your career.
- Qualifications: Experience in care services and project management in a regulated environment.
The predicted salary is between 60000 - 84000 £ per year.
Location: Home Based
Salary: £72,302 per annum
Employment type: Full Time
Hours: Full time – 35 hours per week / 70 hours over two weeks (nine-day fortnight)
Role Overview
We are looking to recruit to the role of Care Quality Assurance Manager to join our Extra Care Senior Leadership team, reporting to the Director of Extra Care here at Housing 21. You will lead and deliver a quality framework, projects, and transformation initiatives which help improve overall service delivery to residents receiving regulated care from Housing 21. This involves finding opportunities to innovate and ensure the service remains current and strives towards excellent services for residents with the highest possible regulatory gradings from CQC. The role will lead our care quality assurance and bids and tenders function ensuring we deliver the highest quality care service to residents. The role will also shape and lead on a portfolio of improvement projects across Extra Care’s regulated care services, working closely with operational colleagues ensuring projects are delivered effectively, embedded in day‑to‑day delivery, and meet the agreed and measurable targets that have been established. You will also act as a specialist subject matter expert on social care legislation and Care Quality Commission’s regulatory framework, contributing to the ongoing improvements to the quality and standards of our care services. While the role offers flexibility with home‑based work, the successful candidate will be required to attend team meetings, including meetings at our Head Office in Birmingham as well as some travel to our care services, as required.
Responsibilities
- Lead the delivery of quality framework and projects, oversee bids and tenders, and manage a portfolio of improvement projects to ensure service delivery meets regulatory standards.
Qualifications
- Extensive knowledge and experience of working across Housing and Care services for older people in a regulated environment
- In-depth knowledge of social care regulation and legislation
- Experience in working at a senior level in an organisation of comparable scale, geography, and complexity
- Substantial experience of leading and delivering national strategies and change/innovation projects, including technological change projects
- Experienced in multi‑project management and delivering across dispersed teams
- Experience in project management to deliver service improvements, benefiting both the customer and employees
- Project management training or equivalent experience
Why us?
We support our employees to do what they do best, whether that’s through flexible working, learning new skills, or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more. As part of our commitment to our employees and offering flexibility, we now offer a nine‑day fortnight, providing employees with the opportunity to work their hours across nine days and have a three‑day weekend every other week. Further details on how this works will be discussed with successful candidates upon offer being made.
Closing date for applications: 22 January 2026
Due to the nature of this role, this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.
Application
We’d love to meet you! If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.
Care Quality Assurance Manager employer: Housing 21
Housing 21 is an exceptional employer that prioritises the well-being and professional growth of its employees. With a flexible home-based working model, a supportive culture, and a comprehensive benefits package including a nine-day fortnight, we empower our team to excel in their roles while making a meaningful impact on the lives of older residents. Join us to be part of a dedicated team committed to delivering high-quality care services and driving innovation in the sector.
StudySmarter Expert Advice🤫
We think this is how you could land Care Quality Assurance Manager
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those who work at Housing 21 or similar organisations. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on social care legislation and the Care Quality Commission’s standards. We want you to show off your expertise and how you can lead quality assurance projects effectively.
✨Tip Number 3
Show your passion for improving care services! During interviews, share examples of past projects where you’ve made a difference. We love hearing about innovation and how you’ve tackled challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a positive impact in the care sector.
We think you need these skills to ace Care Quality Assurance Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in care quality assurance. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Knowledge:Since this role involves a deep understanding of social care legislation and regulatory frameworks, we recommend you mention specific examples of how you've navigated these in your previous roles. It’ll show us you’re the expert we’re looking for!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit!
Apply Early!:Don’t wait until the last minute to submit your application. We might close the advert early if we get enough applications, so get yours in through our website as soon as you can to avoid missing out!
How to prepare for a job interview at Housing 21
✨Know Your Regulations
Make sure you brush up on your knowledge of social care legislation and the Care Quality Commission’s regulatory framework. Being able to discuss these topics confidently will show that you’re not just familiar with the role but also passionate about maintaining high standards in care.
✨Showcase Your Project Management Skills
Prepare specific examples of past projects you've led, especially those involving change or innovation in care services. Highlight how you managed multiple projects and delivered results, as this is crucial for the role of Care Quality Assurance Manager.
✨Demonstrate Your Leadership Style
Think about your leadership approach and be ready to discuss how you motivate and manage dispersed teams. Share experiences where you’ve successfully led teams through challenges, as this will resonate well with the interviewers looking for a strong leader.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's current quality initiatives and future goals. This shows your genuine interest in the role and helps you understand how you can contribute to their mission of delivering excellent care services.
