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- Tasks: Lead a dynamic support team and enhance business processes in Asset Management.
- Company: Join Housing 21, a socially responsible organisation making a real difference.
- Benefits: Enjoy flexible working, a nine-day fortnight, and a fantastic benefits package.
- Why this job: Make an impact while working from home and collaborating with diverse teams.
- Qualifications: Experience in team management and strong skills in data accuracy and reporting.
- Other info: Opportunity for career growth in a supportive workplace culture.
The predicted salary is between 43032 - 60445 £ per year.
Location: Home Based
Salary: £43,032 per annum
Hours: Full time - 35 hours per week / 70 hours over two weeks (nine-day fortnight)
The role:
We are currently looking to recruit a Business Support Lead to join our Asset Management team here at Housing 21. Within the role you will lead and manage the central support team, delivering an effective and proactive business support service to the Asset Management surveying team. Ensure key activities, including, but not limited to, investment programmes, procurement, Stock Condition Survey and other related processes, comply with all policies and procedures. Prioritise team workload and maintain suitable cover at all times, ensuring customer needs are met and service quality improves continuously. You will take ownership and maintain accurate, up to date information across all core systems, monitoring updates and working closely with the Performance Team to identify trends and escalate issues promptly. Prepare clear, effective communication on performance, including presentations, reports and internal briefings. You will also assist the Head of Property Investment providing support for strategic projects such as Oldham PFI, acquisitions, legislative changes and programme development, ensuring tasks are co-ordinated and delivered on time. While the role is home based the successful candidate will be required to attend team meetings at our head office in Birmingham as required.
What we’re looking for:
- Proven experience in managing a team, ideally including remote or dispersed teams
- Strong experience in information gathering, monitoring systems and producing accurate reports
- Experience of managing processes, ideally in a housing and/or similar non-profit environment
- Experience of working collaboratively with a diverse range of internal and external stakeholders to solve problems
- Knowledge and experience of reviewing and developing procedures and guidance documents
- Experience in managing and ensuring data accuracy across multiple database systems
- Proven experience in using Microsoft Office 365 tools (e.g., Word, Excel, Power Point, SharePoint, etc.)
Why us?
We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more. As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made.
Closing date for applications: 15 February 2026, with interviews taking place 23 February 2026. Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.
Business Support Lead - Home Based, UK employer: Housing 21
Contact Detail:
Housing 21 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Lead - Home Based, UK
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a Business Support Lead role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their commitment to social purpose. Be ready to discuss how your experience aligns with their mission and how you can contribute to their Asset Management team.
✨Tip Number 3
Showcase your skills! Bring along examples of reports you've created or processes you've improved. This will demonstrate your strong experience in information gathering and managing data accuracy, which is key for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our friendly and supportive workplace culture.
We think you need these skills to ace Business Support Lead - Home Based, UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing teams and working with diverse stakeholders. We want to see how your skills align with the role of Business Support Lead!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve improved processes or led successful projects. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Housing 21
✨Know Your Stuff
Make sure you understand the key responsibilities of the Business Support Lead role. Familiarise yourself with asset management processes, procurement, and how to manage a team effectively. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Team Management Skills
Prepare examples from your past experiences where you've successfully managed a team, especially in a remote setting. Highlight how you prioritised workloads and ensured service quality. This will demonstrate your capability to lead the central support team effectively.
✨Be Data Savvy
Since the role involves managing data accuracy across multiple systems, brush up on your experience with Microsoft Office 365 tools. Be ready to discuss how you've used these tools to gather information, monitor systems, and produce reports. This will show that you can handle the technical aspects of the job.
✨Communicate Clearly
Practice how you'll present your ideas and findings. Since the role requires preparing clear communication on performance, think about how you can convey complex information simply and effectively. This will be crucial during the interview and in the role itself.