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- Tasks: Provide advanced IT support and exceptional customer service while mentoring staff.
- Company: Leading charity organisation dedicated to making a difference.
- Benefits: Comprehensive benefits package and a nine-day fortnight for work-life balance.
- Why this job: Join a mission-driven team and enhance your IT skills in a supportive environment.
- Qualifications: Strong background in IT systems and service desk operations required.
- Other info: Applications close on 8 March 2026, so apply soon!
The predicted salary is between 36000 - 60000 £ per year.
A leading charity organization is looking for a Senior IT Service Desk Operator to provide advanced technical support and exceptional customer service. This hybrid role requires expertise in troubleshooting IT issues, mentoring staff, and managing service requests effectively.
Candidates should have a strong background in IT systems and service desk operations. The organization offers a comprehensive benefits package and the opportunity for a nine-day fortnight, promoting work-life balance.
Applications close on 8 March 2026.
Senior IT Service Desk Lead - Hybrid, 9-Day Fortnight in Birmingham employer: Housing 21
Contact Detail:
Housing 21 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Desk Lead - Hybrid, 9-Day Fortnight in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for a Senior IT Service Desk Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and customer service scenarios. We recommend practising common interview questions related to troubleshooting and mentoring, so you can showcase your expertise confidently.
✨Tip Number 3
Don’t forget to highlight your leadership experience! When discussing your background, make sure to mention any times you've mentored staff or managed service requests effectively. This will show that you're ready to take on the Senior IT Service Desk Lead role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in before the 8 March 2026 deadline!
We think you need these skills to ace Senior IT Service Desk Lead - Hybrid, 9-Day Fortnight in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service desk operations and troubleshooting. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing exceptional customer service and how your background makes you the perfect fit for our team.
Showcase Your Mentoring Skills: Since this role involves mentoring staff, share examples of how you've supported and guided others in previous positions. We love seeing candidates who can uplift their teammates!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Housing 21
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT systems and service desk operations. Be prepared to discuss specific troubleshooting scenarios and how you've resolved them in the past. This will show that you’re not just familiar with the basics, but that you can handle advanced issues.
✨Showcase Your Customer Service Skills
Since this role emphasises exceptional customer service, think of examples where you've gone above and beyond for users. Prepare to share stories that highlight your ability to communicate effectively and resolve conflicts, as this will demonstrate your fit for the charity's mission.
✨Mentorship Matters
As a Senior IT Service Desk Lead, mentoring staff is key. Be ready to discuss your experience in training or guiding others. Think about how you’ve helped colleagues improve their skills and how you would approach mentoring in this new role.
✨Embrace the Hybrid Work Model
Since this position is hybrid, be prepared to talk about how you manage your time and productivity in both remote and office settings. Share any strategies you use to stay connected with your team and ensure effective communication, which is crucial for a successful service desk operation.