At a Glance
- Tasks: Support HR processes and resolve employee queries in a friendly team environment.
- Company: Join Housing 21, a supportive workplace with a focus on people services.
- Benefits: Flexible hours, skill development, discounts, and generous leave policies.
- Other info: Great opportunity for career growth in a dynamic setting.
- Why this job: Make a difference in people's lives while gaining valuable HR experience.
- Qualifications: HR experience, team player, and knowledge of HR systems required.
Hours: 16 per week
Shift Pattern: Monday/Tuesday or Monday/Tuesday/Wednesday (AM)
This role is a 6‑month fixed‑term contract.
About the Role
We are currently looking to recruit a People Services Assistant to join our People Services team at Housing 21. Within the role you will provide a people‑focused service to the business on a wide range of People Services processes, including the resolution of 1st level employee relations and transactional queries, in accordance with established policies, processes and procedures, and change management support. You will enable managers to carry out their people‑management role effectively by providing initial advice on policy and process.
Key Responsibilities
- Resolve 1st level employee relations and transactional queries.
- Provide initial advice on policy and process to managers.
- Support change‑management initiatives within the organization.
- Deliver excellent customer service in a high‑volume environment.
What We’re Looking For
- Experience working in an HR role with knowledge of HR processes and policies covering a variety of HR activities (including change management, advice, guidance).
- Experience working in a fast‑paced, high‑volume environment and delivery of excellent customer service.
- Ability to work as part of a team and be a team player who values contributing to others and the business.
- Flexible and adaptable to the needs of customers and the business.
- Experience working with an HR system.
- Good knowledge of Word and Excel.
- Knowledge of confidentiality and data protection legislation.
- Educated to GCSE Grade C (Level 4) or above or equivalent experience.
- CIPD Level 3 or equivalent experience of working in an HR environment.
Why Us?
- Flexible working arrangements.
- Opportunities to learn new skills.
- A friendly and supportive workplace culture.
- Blue Light Card discount.
- Holiday trade scheme.
- Volunteer days.
- Occupational sick pay.
- Occupational maternity pay.
Closing date for applications: 30 November 2025. Due to the nature of this role, this advert may close earlier than the closing date listed once sufficient applications have been received. Please apply early to avoid disappointment.
People Services Assistant - 6 Month Fixed Term Contract in Birmingham employer: Housing 21
Housing 21 is an excellent employer that prioritises a flexible working environment and fosters a friendly, supportive workplace culture. With opportunities for skill development and unique benefits such as a Blue Light Card discount and volunteer days, employees can thrive both personally and professionally while contributing to meaningful change in the community.
StudySmarter Expert Advice🤫
We think this is how you could land People Services Assistant - 6 Month Fixed Term Contract in Birmingham
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at Housing 21 and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace People Services Assistant - 6 Month Fixed Term Contract in Birmingham
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at Housing 21. So, don’t be shy about laying it all out there!
How to prepare for a job interview at Housing 21
✨Showcase Your Adaptability
Given that this is a temporary HR role at Housing 21, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that Housing 21 uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at Housing 21.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at Housing 21.
