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- Tasks: Lead quality initiatives and improve care services for residents in a supportive environment.
- Company: Housing 21, a passionate organisation dedicated to enhancing lives.
- Benefits: Flexible working, great benefits, and a nine-day fortnight for work-life balance.
- Why this job: Make a real difference in the lives of older people while advancing your career.
- Qualifications: Experience in care services, project management, and knowledge of social care regulations.
- Other info: Join a friendly culture with opportunities for professional growth and development.
The predicted salary is between 50000 - 60000 £ per year.
We are looking to recruit to the role of National Care Quality Manager to join our Extra Care Senior Leadership team, reporting to the Director of Extra Care here at Housing 21. You will lead and deliver a quality framework, projects, and transformation initiatives which help improve overall service delivery to residents receiving regulated care from Housing 21. This involves finding opportunities to innovate and ensure the service remains current and strives towards excellent services for residents with the highest possible regulatory gradings from CQC.
The role will lead our care quality assurance and bids and tenders function ensuring we deliver the highest quality care service to residents. The role will also shape and lead on a portfolio of improvement projects across Extra Care’s regulated care services, working closely with operational colleagues ensuring projects are delivered effectively, embedded in day-to-day delivery, and meet the agreed and measurable targets that have been established. You will also act as a specialist subject matter expert on social care legislation and the Care Quality Commission’s regulatory framework, contributing to the ongoing improvements to the quality and standards of our care services.
While the role offers flexibility with home-based work, the successful candidate will be required to attend team meetings including meetings at our Head office in Birmingham as well as some travel to our care services, as required.
What we’re looking for
- Extensive knowledge and experience of working across Housing and Care services for older people in a regulated environment
- In-depth knowledge of social care regulation and legislation
- Experience in working at a senior level in an organisation of comparable scale, geography, and complexity
- Substantial experience of leading and delivering national strategies and change/innovation projects, including technological change projects
- Experienced in multi-project management and delivering across dispersed teams
- Experience in project management to deliver service improvements, benefiting both the customer and employees
- Project management training or equivalent experience
Why us?
We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more. As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon offer being made.
The closing date for applications is 16 April, with interviews being held week commencing 20 April. Due to the nature of this role, this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.
About us
We know that great people make a great organisation, which is why we put people at the heart of everything we do. You are as valuable to us as our corporate employees, which is why we offer occupational sick pay, occupational maternity and paternity pay and benefits such as the Blue Light Card to all our Extra Care employees. At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be. When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK’s third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.
You shouldn’t have to choose between a career and care, and we want to support you to advance your career with us, which is why we have a dedicated learning pathway through our Extra Care Academy that could lead to future roles with salaries of £50,000! A career in care means you can make a difference and help our residents to live independently in their own homes. We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!
National Care Quality Manager in Birmingham employer: Housing 21
Contact Detail:
Housing 21 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Care Quality Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those who work at Housing 21. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of social care legislation and the CQC framework. Show us you’re not just a candidate, but a passionate expert ready to lead!
✨Tip Number 3
Don’t forget to showcase your project management skills! Be ready to discuss specific examples of how you’ve led change and innovation in previous roles. We love hearing about real-life successes!
✨Tip Number 4
Apply through our website for a smoother process. It’s quick and easy, plus you’ll be one step closer to joining our amazing team at Housing 21!
We think you need these skills to ace National Care Quality Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of National Care Quality Manager. Use keywords from the job description to show that you understand what we’re looking for.
Showcase Your Experience: Don’t just list your previous roles; explain how your extensive knowledge and experience in regulated environments have prepared you for this position. We want to see how you’ve led projects and delivered results!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to highlight your key achievements without rambling on.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the advert early if we receive enough applications, so get yours in through our website as soon as you can to avoid disappointment!
How to prepare for a job interview at Housing 21
✨Know Your Regulations
Make sure you brush up on your knowledge of social care regulation and the Care Quality Commission’s framework. Being able to discuss these topics confidently will show that you’re not just familiar with the role but also passionate about maintaining high standards in care.
✨Showcase Your Project Management Skills
Prepare specific examples of how you've successfully led change or innovation projects in the past. Highlight your experience in multi-project management and how it has benefited both customers and employees. This will demonstrate your capability to handle the responsibilities of the National Care Quality Manager role.
✨Emphasise Your Leadership Experience
Be ready to talk about your experience working at a senior level and how you've influenced teams across dispersed locations. Share stories that illustrate your ability to lead effectively and deliver measurable results, as this is crucial for the position.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's current quality initiatives and future goals. This shows your genuine interest in the role and helps you understand how you can contribute to their mission of providing excellent care services.