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- Tasks: Lead a dynamic support team and enhance business processes in Asset Management.
- Company: Join Housing 21, a socially responsible organisation making a real difference.
- Benefits: Enjoy flexible working, a great benefits package, and a nine-day fortnight.
- Why this job: Make an impact while supporting strategic projects in a friendly, collaborative environment.
- Qualifications: Experience in team management and strong reporting skills are essential.
- Other info: Home-based role with occasional meetings in Birmingham for team collaboration.
The predicted salary is between 36000 - 60000 £ per year.
We are currently looking to recruit a Business Support Lead to join our Asset Management team here at Housing 21. Within the role you will lead and manage the central support team, delivering an effective and proactive business support service to the Asset Management surveying team. Ensure key activities, including, but not limited to, investment programmes, procurement, Stock Condition Survey and other related processes, comply with all policies and procedures. Prioritise team workload and maintain suitable cover at all times, ensuring customer needs are met and service quality improves continuously.
You will take ownership and maintain accurate, up to date information across all core systems, monitoring updates and working closely with the Performance Team to identify trends and escalate issues promptly. Prepare clear, effective communication on performance, including presentations, reports and internal briefings. You will also assist the Head of Property Investment providing support for strategic projects such as Oldham PFI, acquisitions, legislative changes and programme development, ensuring tasks are co-ordinated and delivered on time. While the role is home based the successful candidate will be required to attend team meetings at our head office in Birmingham as required.
Essential requirements
- Proven experience in managing a team, ideally including remote or dispersed teams
- Strong experience in information gathering, monitoring systems and producing accurate reports
- Experience of managing processes, ideally in a housing and/or similar non-profit environment
- Experience of working collaboratively with a diverse range of internal and external stakeholders to solve problems
- Knowledge and experience of reviewing and developing procedures and guidance documents
- Experience in managing and ensuring data accuracy across multiple database systems
- Proven experience in using Microsoft Office 365 tools (e.g., Word, Excel, Power Point, SharePoint, etc.)
Benefits
We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more. As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made.
Business Support Lead - Home Based, UK in Belsize Park employer: Housing 21
Contact Detail:
Housing 21 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Lead - Home Based, UK in Belsize Park
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a Business Support Lead role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for management roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses. It’ll help you shine when discussing your experience.
✨Tip Number 3
Show off your skills! Create a portfolio or a presentation that highlights your achievements in managing teams and processes. This can be a great conversation starter during interviews and will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get clicking and let’s make it happen!
We think you need these skills to ace Business Support Lead - Home Based, UK in Belsize Park
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing teams and processes, especially in a housing or non-profit environment. We want to see how your skills align with the role of Business Support Lead!
Showcase Your Communication Skills: Since you'll be preparing reports and presentations, it's crucial to demonstrate your ability to communicate clearly. Use examples from your past roles where you've effectively conveyed information to stakeholders.
Highlight Your Tech Savvy: We love candidates who are comfortable with Microsoft Office 365 tools. Make sure to mention any specific projects where you used these tools to manage data or create reports, as this will show us you're ready for the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Housing 21
✨Know Your Stuff
Make sure you understand the key responsibilities of the Business Support Lead role. Familiarise yourself with asset management processes, procurement, and how to manage a team effectively, especially in a remote setting. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Team Management Skills
Prepare examples of how you've successfully managed teams in the past, particularly if you've worked with remote or dispersed teams. Highlight your approach to prioritising workloads and ensuring service quality, as this is crucial for the role.
✨Be Data Savvy
Since the role involves managing data accuracy across multiple systems, brush up on your experience with information gathering and reporting. Be ready to discuss specific tools you've used, especially Microsoft Office 365, and how you've ensured data integrity in previous roles.
✨Communicate Effectively
Practice how you would present performance reports and internal briefings. Clear communication is key, so think about how you can convey complex information simply and effectively. You might even want to prepare a mock presentation to demonstrate your skills.
