At a Glance
- Tasks: Coordinate defect resolutions and enhance aftercare services for new homes.
- Company: A socially responsible organisation committed to making a difference.
- Benefits: Flexible working, great perks, and a supportive workplace culture.
- Other info: Enjoy a nine-day fortnight for a better work-life balance.
- Why this job: Make a real impact on residents' lives while developing your career.
- Qualifications: Experience in defect management and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
Hours: Full time - 35 hours per week/ 70 hours over two weeks (nine-day fortnight)
Location: Our North region extends from Shropshire to the Scottish Borders in the north, spanning the country from west to east. This role primarily supports schemes within their defects liability period across this area. You must be willing and able to travel extensively throughout the region and flexible in responding to changing service and business needs. While the North will be your main area of responsibility, you will also be required to travel outside the region when needed to support schemes and provide cover across other areas.
The Role
Help shape what comes next. We’re growing and exploring new opportunities across Development and Delivery and we’re looking for people to help turn our plans into reality. Bring your skills, experience and ideas to our next chapter.
Within this role you will help deliver an aftercare service that makes a difference to residents in their new homes. As our Aftercare and Defects Manager, you’ll coordinate the resolution of defects across new-build developments in your region, from handover to the end of the defects liability period. You’ll be the key link between residents, operational colleagues, Development and Delivery teams, contractors, consultants and warranty providers, bringing everyone together to keep issues moving and ensure defects are accurately recorded, prioritised and resolved within agreed timescales.
You’ll help turn challenging issues into lasting improvements, monitoring contractor performance and supporting the resolution of complex or recurring defects. Your insights into defect trends, risks and the customer experience will help strengthen our aftercare service and shape how we deliver future developments.
What We’re Looking For
- Experience of defect management, customer care or aftercare within a housing, construction or new-build development environment
- Practical knowledge of building construction and common defects arising in new-build homes
- Understanding of defects liability periods, building warranties, handover arrangements and the respective responsibilities of contractors, consultants and clients
- Experience of coordinating and prioritising a varied caseload, maintaining accurate records and progressing actions to agreed timescales
- Experience of working with contractors and other delivery partners to resolve service, quality or performance issues
- Experience of communicating effectively with residents or customers, including in situations involving delays, dissatisfaction or competing expectations
- Ability to interpret relevant project, handover, warranty and defect information and identify when technical or contractual advice is required
- Experience of producing accurate reports and using information to identify performance issues, recurring defects or service trends
- Experience of working collaboratively across different teams and acting as an effective point of coordination
- Good standard of general education, including English and mathematics, or equivalent practical competence
- Evidence of relevant learning, training or professional development in housing, construction, building maintenance, customer care or defect management, or equivalent experience
- Willingness and ability to undertake relevant role-specific training and continuing professional development
Why us?
We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.
As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made.
An offer of employment will be subject to the satisfactory completion of basic disclosure check.
Closing date for applications: 16 November 2026
Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.
Aftercare and Defects Manager - North - North East, UK employer: Housing 21
At Housing 21, we are dedicated to fostering a supportive and inclusive work environment where our employees can thrive. As a Building Surveyor, you will benefit from flexible working arrangements, a nine-day fortnight, and a comprehensive benefits package, all while contributing to a meaningful mission that prioritises social impact. Join us in a role that not only offers professional growth but also the chance to make a real difference in the communities of Lancashire and West Yorkshire.
StudySmarter Expert Advice🤫
We think this is how you could land Aftercare and Defects Manager - North - North East, UK
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Housing 21, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Aftercare and Defects Manager - North - North East, UK at Housing 21.
We think you need these skills to ace Aftercare and Defects Manager - North - North East, UK
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Housing 21
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
