At a Glance
- Tasks: Lead the housekeeping team, ensuring every guest room is spotless and morale is high.
- Company: Join a vibrant hospitality company that values personality and genuine connections.
- Benefits: Enjoy discounts on food, gym memberships, and mental health support.
- Other info: Flexible hours and opportunities for career growth in a fun environment.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: A positive attitude and a passion for teamwork are essential.
The predicted salary is between 24000 - 30000 £ per year.
Your focus is to lead our housekeeping team on a day-to-day, hands-on basis, making sure every guest room and public area is pristine. You are the operational engine on the floor, stepping in to support the team during peak times, running detailed quality checks, and keeping morale high. This role is all about driving real-time results, maintaining a sharp eye on standards, and ensuring a fantastic guest experience on every single shift.
At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers. Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need.
We live our culture through four simple commitments:
- We Can & We Do: We show up to make a genuine difference and do fantastic work every day, with purpose. We drive a "right first time" culture to minimise delays and deliver exceptional rooms.
- We Will: Treat each other with respect and dignity. No ego, no drama. We try our best, look out for each other, and work closely with Front Office and Maintenance to resolve issues quickly.
- We Care: We care about our impact on guests, the community, and each other. We provide hands-on training, support our new starters, and step in to help the team whenever needed.
As our Housekeeping Team Leader, you are leading from the floor. We trust you to handle:
- Hands-On Leadership: Working alongside Room Attendants, delivering clear shift briefings, and allocating tasks to ensure workloads are balanced and achievable.
- Quality Control: Conducting detailed room inspections before releasing them to guests, providing real-time feedback, and correcting any issues immediately.
- Commercial Hustle: Controlling linen distribution and stock supplies to prevent waste, alongside monitoring team productivity against time targets.
- Communication: Keeping the property management system updated accurately, communicating room statuses, and escalating any operational challenges swiftly.
- Shift Safety: Ensuring everyone follows health, safety, and COSHH procedures, and reporting any hazards or faults immediately.
We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to manage your shifts, identify performance gaps, and handle guest requests swiftly on the floor. We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves to help you progress. We constantly Innovate & Progress so we can Inspire Excellence and smash our bedroom cleanliness and mystery guest targets together.
The Perks: What’s In It For You?
- Gym Membership: 2 x complimentary gym memberships at your home hotel.
- Hotel Stays: Hotel rooms from £20 across 35 hotels.
- Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
- Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
- Retail & Lifestyle: Hundreds of brand discounts via the Village app.
- Support: 24/7 Mental Health support via our Employee Assistance Programme.
We are not looking for perfect CVs, we are looking for great leaders. If you enjoy building an engaged team and take real pride in delivering high standards for guests, we want to hear from you. Bring your personality, your drive, and your ambition. Hit apply, tell us why you love working with people, and let's see if we are a match.
What we need from you:
- Always looking to go one step further and exceed expectations.
- Enjoys learning about our guests to make their experience personal.
- Able to work fast and efficiently without compromising on standards.
- Have a good eye for detail.
- Able to work as part of a team and create great relationships with other departments.
- Relish the responsibility and truly own your performance, getting a real buzz from our success and customer satisfaction.
- An infectious smile and an awesome personality!
Come and be part of something new & something special - Work, Grow & Play the Village Way!
Housekeeping Team Leader in Whiston employer: Housekeeping
At Village, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is empowered to be themselves and grow their careers. As a Housekeeping Team Leader, you'll enjoy hands-on leadership opportunities, comprehensive training, and a range of fantastic benefits including discounted hotel stays and gym memberships, all while working in a supportive environment that values genuine connections and teamwork. Join us in creating exceptional experiences for our guests and each other, and discover the rewarding career path that awaits you at Village.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Team Leader in Whiston
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Housekeeping. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Housekeeping
Don't be shy about reaching out to Housekeeping directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Team Leader in Whiston
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Housekeeping and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Housekeeping
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
