At a Glance
- Tasks: Welcome guests, assist with luggage, and ensure a smooth hotel operation.
- Company: Join the Cornwall Hotel Collection, known for exceptional service and stunning locations.
- Benefits: Enjoy shared tips, staff discounts, and opportunities for growth within our hotels.
- Other info: Flexible hours, including nights and weekends, with a focus on exceptional service.
- Why this job: Be part of a dynamic team and make every guest's experience memorable.
- Qualifications: Previous hospitality experience preferred; strong communication and teamwork skills required.
The predicted salary is between 22000 - 28000 £ per year.
About us
Rooted in local heritage, the Cornwall Hotel Collection is known for exceptional service, award-winning dining, and inspiring locations at the heart of Cornish hospitality. Our collection includes four distinctive hotels: The Alverton, a historic hillside retreat; The Greenbank, set on the enchanting waterfront; The Falmouth, an iconic Victorian landmark; and our newest addition, The Atlantic, offering stunning coastal views. With exciting developments ahead, there’s never been a better time to join us.
We are currently seeking a reliable and flexible candidate to join our team as a Day Porter. This is a varied and hands-on role, supporting the smooth operation of the hotel across both daytime and overnight shifts. Please note, this is a permanent position.
Responsibilities
- Provide a warm, professional welcome to guests and assist with enquiries and requests.
- Set up conference rooms and public areas as required.
- Assist with luggage, guest requests and general porterage duties.
- Prepare public areas and facilities to the highest standard of cleanliness and presentation.
- Support other departments to ensure smooth day-to-day operations.
- Respond calmly and efficiently to any issues or emergencies.
Requirements
- Previous experience in hospitality or customer service is preferred.
- Ability to work both independently and as part of a team.
- Flexible approach to working hours, including nights and weekends.
- Strong communication skills and a professional manner.
- Reliable, proactive and attentive to detail.
- A commitment to delivering exceptional service in every interaction.
- GCSE Maths and English preferred.
Benefits
- 100% shared tips
- Full training
- Opportunities to grow and progress within our four hotels
- Staff discount, including room rates, food and drink, spa treatments and free use of our leisure clubs (gym & swimming pool)
- Company Pension Contributions
- The chance to participate in charity fundraisers and environmental initiatives
- Staff rewards and parties
*Please note, we do not offer live in accommodation*
Porter in Newquay employer: Housekeeping
At Village Hotel Club, we pride ourselves on creating a vibrant and inclusive work environment where our Room Assistants can truly shine. With a focus on personal growth and development, we offer exceptional training programmes and a range of benefits that prioritise your well-being, including complimentary health memberships and flexible working hours. Join our energetic team and experience the joy of delivering outstanding service in a fun, modern setting that values individuality and teamwork.
