At a Glance
- Tasks: Help maintain cleanliness and organisation while delivering exceptional customer service.
- Company: Join the Cornwall Hotel Collection, known for its award-winning hospitality.
- Benefits: Enjoy shared tips, staff discounts, and opportunities for growth.
- Other info: Flexible hours with a chance to participate in charity and environmental initiatives.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: GCSE Maths and English; portering experience is a plus but not required.
The predicted salary is between 20000 - 25000 £ per year.
About us
Rooted in local heritage, the Cornwall Hotel Collection is known for exceptional service, award-winning dining, and inspiring locations at the heart of Cornish hospitality. Our collection includes four distinctive hotels: The Alverton, a historic hillside retreat; The Greenbank, set on the enchanting waterfront; The Falmouth, an iconic Victorian landmark; and our newest addition, The Atlantic, offering stunning coastal views. With exciting developments ahead, there’s never been a better time to join us.
The Greenbank Hotel is searching for a Porter; the ideal candidate will play a crucial role in maintaining the cleanliness and organisation of our facilities while providing exceptional customer service.
Job Role
As a Porter at The Greenbank Hotel, you will be a key member of the front-of-house team, helping to ensure smooth operations and an outstanding guest experience. We are seeking applicants who pride themselves on attention to detail, with a passion for exceeding guest expectations.
Responsibilities
You will be able to work confidently as part of a team and individually.
You will have stamina and a positive outlook towards your role.
You will be of hardworking nature and flexible with the hours and shifts you will work. This includes evenings, weekends and bank holidays.
Key Skills
GCSE Maths and English
Portering experience preferred but not necessary
Excellent personal presentation
Must be reliable and punctual
Communicate effectively with the team and guests, including listening to instructions
Passion for guest service, ensuring no request is ignored.
Benefits
100% shared tips
Full training
Opportunities to grow and progress within our four hotels
Staff discount across the group, including room rates, food and drink, spa treatments and free use of our leisure clubs (gym & swimming pool)
Company Pension Contributions
Uniform
The chance to participate in charity fundraisers and environmental initiatives
Staff rewards and parties
*Please note, we do not offer live in accommodation*
Porter in Falmouth employer: Housekeeping
The Cornwall Hotel Collection is an exceptional employer, offering a vibrant work culture that values teamwork and outstanding guest service. As a Porter at The Greenbank Hotel, you will enjoy benefits such as 100% shared tips, comprehensive training, and opportunities for career progression across our four stunning hotels. With a focus on employee well-being and community involvement, this is a rewarding place to grow your career in the heart of Cornish hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Porter in Falmouth
✨Tip Number 1
Get to know the Cornwall Hotel Collection! Familiarise yourself with our hotels and what makes each one unique. This will help you stand out during interviews, showing that you're genuinely interested in being part of our team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or at local events. They can provide insider tips and maybe even put in a good word for you when you apply through our website.
✨Tip Number 3
Prepare for your interview by practising common questions related to customer service and teamwork. Think about examples from your past experiences that showcase your attention to detail and positive attitude.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Porter in Falmouth
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Porter role at The Greenbank Hotel. Highlight any relevant experience and skills that align with our values of exceptional service and attention to detail.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at The Greenbank Hotel.
How to prepare for a job interview at Housekeeping
✨Know the Company
Before your interview, take some time to research The Greenbank Hotel and the Cornwall Hotel Collection. Understand their values, the unique features of each hotel, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Porter, exceptional customer service is key. Think of specific examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. Be ready to share these stories during your interview to demonstrate your passion for guest satisfaction.
✨Dress to Impress
First impressions matter! Make sure you present yourself well by dressing smartly and maintaining good personal hygiene. A polished appearance reflects your professionalism and respect for the role you're applying for, which is crucial in the hospitality sector.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the role, team dynamics, or opportunities for growth within the Cornwall Hotel Collection. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
