Room Attendant in City of Westminster

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us. Welcome to NoMad London.

OVERVIEW OF ROLE

The Room Attendant will ensure that all areas within the hotel are maintained to a high standard of cleanliness and maintenance to ensure maximum guest satisfaction.

EXPECTATIONS

• Clean and sanitize guest rooms and bathrooms thoroughly.
• Replace bed linens, towels, and toiletries as needed.
• Restock room supplies, including amenities and refreshments.
• Report maintenance issues and damages to management.
• Handle guest requests and complaints with professionalism.
• Maintain a high standard of hygiene and cleanliness.
• Follow safety and security procedures.
• Manage time effectively to complete tasks efficiently.
• Ensure all rooms meet the hotel’s quality standards.
• Be professional at all times.
• Be a positive ambassador of The NoMad throughout your professional career with us.
• Always adhere to company policies and procedures, including but not exclusive of; H&S policies, HR policies; employee handbook.
• To role model The NoMad values and bring them to life through each and every interaction.

MAIN DUTIES & RESPONSIBILITIES

The main responsibilities of the Room Attendant are summarised as below; however, the list is not exhaustive:

• Ensure high quality cleaning service at public areas of hotel.
• Follow the priority of room cleaning.
• Clean rooms and public area according to the procedures and policies set by hotel.
• Keep room attendants’ trolleys neat/clean and tidy.
• Maintain cleaning equipment in good working condition.
• Report any loss/damage to linen, furniture, fixtures, or equipment to Supervisor.
• Using the right cleaning chemicals on all surfaces as per standards.
• Check the vacuum cleaner and equipment daily.
• Ensure service area is well stocked with necessary products and cleaned always.
• Report issues such as equipment and light bulb damage promptly to supervisor or department manager for immediate action.
• Report any lost property found in the rooms and adhere to Lost and Found policy.
• Perform regular deep cleaning of all areas of hotel as instructed.
• To perform any additional task required as per business needs.
• Perform all duties with care towards our guests always ensuring the utmost guest satisfaction.
• Interact with guests in a caring, respectful and positive manner.
• To always follow H&S and Standard Operating Procedures.

WHAT WE OFFER

• £750 Refer a Friend Scheme.
• 50% Employee discount in F&B outlets.
• Pension Scheme.
• Complimentary family meal and quality coffee/hot drinks whilst on duty.
• Growing team with great training and progression opportunity.
• Paid break and annual leave.
• Good work/life balance.
• Your birthday off (paid) after one year of service.
• Hotel discount.
• Wagestream.
• Private Health Care.
• Experience Stay - Breakfast included.
• 5 days of paid sick leave for every rolling 12 months.
• Additional holiday for each completed year of service.

Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.