At a Glance
- Tasks: Keep public areas sparkling clean and welcoming for guests.
- Company: Join the vibrant team at NoMad London, a luxury hotel.
- Benefits: Enjoy discounts, health care, and a paid birthday off after a year.
- Other info: Great training and progression opportunities await you!
- Why this job: Be part of a dynamic team and make a real difference in guest experiences.
- Qualifications: Previous housekeeping experience in a fast-paced environment is preferred.
The predicted salary is between 22000 - 25000 £ per year.
As a Public Area Attendant you will be responsible for cleaning and servicing of public areas (bar/restaurant/events area), corridors, fire exits, stairways and service areas on assigned floors/areas to ensure they are clean, orderly, attractive and well maintained. Ideal candidate should have previous housekeeping experience from a fast pace and luxury hotel environment.
EXPECTATIONS
- Always maintain a consistently professional demeanor.
- Represent NoMad London positively in all interactions with internal and external stakeholders.
- Always adhere to company policies and procedures, including but not limited to Health & Safety policies, HR guidelines and compliance trainings.
- Effectively manage workload and responsibilities with efficiency.
- Foster clear and effective communication within the team, across departments and between both hotels and management.
- Exhibit strong leadership skills to guide and inspire the team.
- Champion our company values and foster a positive and collaborative approach across all departments.
MAIN DUTIES & RESPONSIBILITIES
- Always prioritise guest-facing areas and urgent tasks over non-essential duties.
- Ensure all work is approached with a clear focus on maintaining high standards in areas visible to guests, while managing time effectively to complete secondary tasks as required.
- Maintain clear and consistent communication within the team and with other departments such as Front Office, Maintenance, and Food & Beverage to ensure smooth coordination, timely updates, and efficient resolution of tasks and guest requests.
- Guest toilets must be checked regularly throughout the day to ensure cleanliness and readiness.
- Manage time effectively to complete secondary tasks without compromising on service quality.
- Ensure high quality cleaning service in the Front of House and Back of House areas.
- Complete all daily tasks in accordance with Knowcross recurring job schedules.
- Regularly check the Knowcross system to ensure all assigned duties are acknowledged, completed on time, and updated accurately to maintain operational efficiency and accountability.
- Keep working areas clean and tidy and maintain cleaning equipment in good working condition.
- Ensure service area is well stocked with necessary products and cleaned always.
- Report on issues such as equipment and maintenance issues, stains on furniture and carpets promptly to department manager for immediate action.
- Perform regular deep cleaning of all areas of hotel as instructed.
- Collecting, processing, and delivering laundry, dry cleaning, and pressing for guests in the absence of the valet.
- When handling guest laundry verify the correct laundry service is selected as per the guest laundry list and follow the process accordingly.
- Accurately count all guest laundry items, checking for and reporting any stains, rips, or holes.
- Inspect all garments for lost property (e.g., items left in pockets) and report any findings to management promptly.
- To always follow H&S and Standard Operating Procedures.
- To perform any additional task required as per business need.
WHAT WE OFFER
- £750 Refer a Friend Scheme
- 50% Employee discount in F&B outlets
- Pension Scheme
- Complimentary family meal and quality coffee/hot drinks whilst on duty
- Growing team with great training and progression opportunity
- Paid break and annual leave
- Good work/life balance
- Your birthday off (paid) after one year of service
- Hotel discount
- Wagestream
- Private Health Care
- Experience Stay - including breakfast
Public Area Attendant in City of Westminster employer: Housekeeping
At NoMad London, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and professional growth. As a Public Area Attendant, you will enjoy a range of benefits including a generous employee discount, a supportive pension scheme, and opportunities for training and progression within our expanding team. With a focus on maintaining high standards in a luxury hotel environment, you will find meaningful and rewarding employment while enjoying a good work/life balance and unique perks like your birthday off after one year of service.
StudySmarter Expert Advice🤫
We think this is how you could land Public Area Attendant in City of Westminster
✨Tip Number 1
Get to know the company culture before your interview. Check out NoMad London's social media and website to see how they interact with guests and staff. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! As a Public Area Attendant, you'll need to work closely with other departments. Try role-playing common scenarios with a friend to boost your confidence in handling guest requests and team interactions.
✨Tip Number 3
Show off your housekeeping experience! Be ready to share specific examples of how you've maintained high standards in previous roles. Highlight any luxury hotel experience you have, as it’ll resonate well with NoMad London’s expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Public Area Attendant in City of Westminster
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous housekeeping experience you have, especially in fast-paced or luxury hotel environments. We want to see how your background aligns with the role of a Public Area Attendant!
Keep It Professional:Remember, we’re looking for candidates who can maintain a professional demeanour. Use a friendly yet formal tone in your application to reflect this expectation and show us you can represent NoMad London positively.
Communicate Clearly:Effective communication is key! In your application, demonstrate your ability to communicate well within a team and across departments. Share examples of how you've done this in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Housekeeping
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Public Area Attendant. Familiarise yourself with the key duties mentioned in the job description, such as maintaining cleanliness in guest-facing areas and managing time effectively. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Experience
Since previous housekeeping experience in a fast-paced luxury hotel environment is ideal, be ready to share specific examples from your past roles. Highlight situations where you maintained high standards, managed urgent tasks, or communicated effectively with other departments. This will illustrate your capability and fit for the role.
✨Emphasise Teamwork and Communication
The role requires clear communication and collaboration with various teams. Prepare to discuss how you've successfully worked within a team in the past, perhaps by sharing a story about resolving an issue or coordinating tasks with colleagues. This will show that you can foster a positive working environment.
✨Demonstrate Your Commitment to Standards
As a Public Area Attendant, maintaining high standards is crucial. Be prepared to talk about your approach to cleanliness and service quality. You might want to mention any relevant health and safety practices you follow, as well as how you ensure that your work area is always tidy and well-stocked. This will reflect your dedication to excellence.
