Housekeeper & Operations Executive

We are looking for someone to join our Housekeeper and Operations Team working in the supplier side of the business. Alongside delivering outstanding service to both the customers and the suppliers who use our platform, you will support the onboarding of new cleaners.

• Provide top-tier inbound support to our cleaners via email and phone. It’s fun, interesting, and varied.

• Onboard new 5* cleaners via an online welcome video call.

• No two problems are the same. So, you’ll take full ownership of issues and will be empowered to fix every issue, first time, every time.

• You’ll get involved in projects and have opportunities in management, marketing, product and technology to accelerate your career

• Passionate about delivering amazing customer experiences

• Passionate about Customer Service with 2-3 years experience delivering excellent customer service within a contact centre environment

• Great communication skills, both written and verbal

• A positive and high-energy attitude

• Tech-savvy (Zendesk experience a bonus but not essential)

• Experience in training or onboarding sessions valuable though not essential

• Available to work Sunday to Thursday or Tuesday to Saturday, * A-Level or equivalent (required)

• Company events

• Company pension

• Cycle to work scheme

• Employee discount

• Gym membership

• Work from home, * Strong starting salary, with plenty of development opportunities

• Generous 25 days holiday allowance

• Tons of sponsored (but not too heavily organised) fun

• Potential for share options

• Extensive development opportunities including access to apprenticeships

• Free cleans

• Gym Membership

• Cycle to Work Scheme, * Company events

• Company pension

• Cycle to work scheme

• Employee discount

• Gym membership

• Work from home