At a Glance
- Tasks: Deliver exceptional support to customers, Housekeepers, and tradespeople across various home services.
- Company: Join one of Europe’s fastest-growing businesses in home services.
- Benefits: Starting salary of £28,000, career development, free cleans, and sponsored social events.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be part of a mission to build the world's best home services business.
- Qualifications: Passionate about customer experience, clear communicator, and tech-savvy.
The predicted salary is between 28000 - 28000 £ per year.
Hello. We’re Housekeep. We’re one of Europe’s fastest-growing businesses, and we’re on a mission to build the World's best home services business. We help customers find brilliant local professionals to look after their homes. That might mean finding a trusted Housekeeper for a regular weekly clean, booking a specialist team for an end‑of‑tenancy or deep clean, or arranging an experienced tradesperson to fix a plumbing problem, assemble furniture or tackle a long list of household jobs. We make the whole process seamless: from booking to service delivery to cashless payment. And we make it easier for cleaners and tradespeople to find work, earn more and build successful businesses. It’s smart, stress‑free home services that work.
About the role
We’re looking for a smart, ambitious and practical person to deliver exceptional support to our customers, Housekeepers and tradespeople. You’ll work across our growing range of home services. One conversation might involve helping a customer reschedule their regular clean. The next might involve coordinating an urgent plumber visit or onboarding a new tradesperson onto the platform. No two days are the same.
- Provide support to users through email, phone, live chat and over video calls.
- Help customers book and manage regular cleaning, specialist‑cleaning and tradespeople services.
- Support cleaners and tradespeople with the issues they encounter while delivering services.
- Take ownership of problems and work to resolve them quickly, fairly and effectively.
- Coordinate with customers and service professionals to make sure jobs go ahead smoothly.
- Help manage more complex situations when a service has not gone to plan.
- Work with senior members of the business sharing insights and working on projects to improve our processes, product and technology.
You’ll be empowered to use your judgement and take ownership. Our goal is to solve issues properly: first time, every time.
You’ll be:
- Passionate about delivering brilliant customer experiences
- A clear and confident communicator, both written and verbal
- Positive, energetic and comfortable working in a fast‑paced environment
- Calm and practical when solving problems
- Comfortable taking ownership and making sensible decisions
- Tech‑savvy and quick to learn new systems
- Interested in working for an ambitious, growing technology business
- Experience with Zendesk is a bonus, but it is not essential.
Our working hours are either 08:00 to 17:00 or 09:00 to 18:00.
The perks of working for us:
- Starting salary of £28,000 per year, with plenty of opportunities to develop your career
- Sponsored social events, including excellent Christmas and summer parties
- Potential share options
- Free cleans
- Cycle to Work scheme
- And, of course, the opportunity to build your career at an award‑winning, fast‑growing company that puts customer experience, user insights and smart technology at the heart of everything it does.
Want to help us build a bigger, better home‑services business? Apply now by emailing your CV and cover letter to careers@housekeep.com
Operations Executive employer: Housekeep Limited
At Housekeep, we pride ourselves on being one of Europe’s fastest-growing businesses, dedicated to creating a supportive and dynamic work environment for our Operations Executives. With a starting salary of £28,000, ample career development opportunities, and a culture that values innovation and customer experience, you’ll thrive in a role where no two days are the same. Join us for sponsored social events, potential share options, and the chance to contribute to an award-winning company that is transforming home services.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Executive
✨Tip Number 1
Get to know the company! Research Housekeep and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with customers and service professionals, being clear and confident is key. Try role-playing different scenarios with a friend to get comfortable with various situations.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during your conversations to demonstrate your ability to take ownership.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join our fast-growing team at Housekeep.
We think you need these skills to ace Operations Executive
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for delivering brilliant customer experiences shine through. We want to see that you’re genuinely excited about helping people and making their lives easier!
Be Clear and Confident:Make sure your written communication is clear and confident. Use straightforward language and structure your thoughts well. This will show us that you can communicate effectively, which is key in this role.
Tailor Your Application:Don’t just send a generic CV and cover letter. Tailor your application to highlight relevant experiences and skills that match the job description. We love seeing how your background aligns with our mission!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and tech-savvy, which we really appreciate!
How to prepare for a job interview at Housekeep Limited
✨Know the Company Inside Out
Before your interview, take some time to research Housekeep. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Problem-Solving Skills
Since the role involves resolving customer issues, prepare examples of how you've successfully handled problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to take ownership.
✨Communicate Clearly and Confidently
As a potential Operations Executive, you'll need to communicate with various stakeholders. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Consider doing mock interviews with friends or family to refine your communication style.
✨Be Ready for a Fast-Paced Environment
Housekeep thrives in a dynamic setting, so be prepared to discuss how you handle pressure and adapt to changing situations. Share specific instances where you've thrived in a fast-paced environment, demonstrating your positive attitude and energy.
