At a Glance
- Tasks: Deliver exceptional support to customers, Housekeepers, and tradespeople across various home services.
- Company: Join one of Europe’s fastest-growing home services businesses, Housekeep.
- Benefits: Starting salary of £28,000, career development, free cleans, and sponsored social events.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be part of a mission to revolutionise home services while building your career.
- Qualifications: Passionate about customer experience, confident communicator, and tech-savvy.
The predicted salary is between 28000 - 28000 £ per year.
Hello. We’re Housekeep. We’re one of Europe’s fastest-growing businesses, and we’re on a mission to build the World's best home services business. We help customers find brilliant local professionals to look after their homes. That might mean finding a trusted Housekeeper for a regular weekly clean, booking a specialist team for an end‑of‑tenancy or deep clean, or arranging an experienced tradesperson to fix a plumbing problem, assemble furniture or tackle a long list of household jobs. We make the whole process seamless: from booking to service delivery to cashless payment. And we make it easier for cleaners and tradespeople to find work, earn more and build successful businesses. It’s smart, stress‑free home services that work.
About the role
We’re looking for a smart, ambitious and practical person to deliver exceptional support to our customers, Housekeepers and tradespeople. You’ll work across our growing range of home services. One conversation might involve helping a customer reschedule their regular clean. The next might involve coordinating an urgent plumber visit or onboarding a new tradesperson onto the platform. No two days are the same.
- Provide support to users through email, phone, live chat and over video calls.
- Help customers book and manage regular cleaning, specialist‑cleaning and tradespeople services.
- Support cleaners and tradespeople with the issues they encounter while delivering services.
- Take ownership of problems and work to resolve them quickly, fairly and effectively.
- Coordinate with customers and service professionals to make sure jobs go ahead smoothly.
- Help manage more complex situations when a service has not gone to plan.
- Work with senior members of the business sharing insights and working on projects to improve our processes, product and technology.
You’ll be empowered to use your judgement and take ownership. Our goal is to solve issues properly: first time, every time.
You’ll be:
- Passionate about delivering brilliant customer experiences
- A clear and confident communicator, both written and verbal
- Positive, energetic and comfortable working in a fast‑paced environment
- Calm and practical when solving problems
- Comfortable taking ownership and making sensible decisions
- Tech‑savvy and quick to learn new systems
- Interested in working for an ambitious, growing technology business
- Experience with Zendesk is a bonus, but it is not essential.
Our working hours are either 08:00 to 17:00 or 09:00 to 18:00.
The perks of working for us
- Starting salary of £28,000 per year, with plenty of opportunities to develop your career
- Sponsored social events, including excellent Christmas and summer parties
- Potential share options
- Free cleans
- Cycle to Work scheme
And, of course, the opportunity to build your career at an award‑winning, fast‑growing company that puts customer experience, user insights and smart technology at the heart of everything it does.
Want to help us build a bigger, better home‑services business? Apply now by emailing your CV and cover letter to.
Operations Executive in London employer: Housekeep Limited
At Housekeep, we pride ourselves on being one of Europe’s fastest-growing businesses, dedicated to creating a supportive and dynamic work environment for our Operations Executives. With a starting salary of £28,000, ample career development opportunities, and a vibrant culture that includes sponsored social events and free cleans, we empower our employees to take ownership and make impactful decisions. Join us in revolutionising home services while enjoying the benefits of working in a tech-savvy, ambitious company that values customer experience and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Housekeep Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Housekeep Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Housekeep Limited:Your cover letter is your chance to shine! Tell us why you want to work at Housekeep Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Housekeep Limited!
How to prepare for a job interview at Housekeep Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
