At a Glance
- Tasks: Collaborate with clients to design tailored software solutions and drive customer success.
- Company: Join Alto Software Group, a leading B2B SaaS company transforming the estate agency sector.
- Benefits: Enjoy 25 days leave, volunteering days, enhanced parental leave, and a gym on-site.
- Other info: Dynamic work environment with opportunities for growth and a focus on inclusivity.
- Why this job: Make a real impact by helping clients succeed with innovative software solutions.
- Qualifications: Experience in customer-facing roles and strong problem-solving skills required.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Home-based role (with occasional travel to London HQ and client sites). Alto Software Group is a B2B SaaS company which creates software solutions that connect businesses and consumers, powering more than half of all UK housing transactions each year. We deliver a one-stop shop for estate agents and home builders to drive efficiencies, speed up the transaction while reducing risk, improve end-customer experiences, stay ahead of regulatory changes and unlock new areas for business growth. While we are not a start-up we have a start-up mindset and want our people to operate with this mindset so that we can achieve our ambitions. Were looking for an experienced and dynamic Solutions Consultant to join our Post-Sales Solutions Team. This is a critical role focused on customer success and retention. Youll be the key link between our product and our clients, ensuring they maximize the value of Alto and its suite of products. Your work will be a mix of technical consulting, managing customer expectations, and strategic problem-solving. This is an excellent opportunity for someone who thrives on helping customers achieve their goals and isnt afraid to roll up their sleeves to solve complex challenges.
What Youll Do
- Know our Customers: Collaborate with clients to understand their unique business needs and challenges, then design and propose tailored software solutions that help them succeed
- Lead Migrations and Adoption: Guide legacy clients through a smooth transition to the Alto platform, showcasing how our solutions solve their real-world problems
- Drive Customer Success: Conduct regular health checks, deliver value-driven workshops, and implement clear adoption journeys to promote platform use and reduce customer churn
- Explore Boldly: Through audits and usage analysis, identify triggers for potential upsells and new business opportunities, aligning our solutions with customer goals
- Bounce back Stronger: Use analytical skills to diagnose system issues, troubleshoot problems, and provide technical guidance throughout the entire customer lifecycle
- Own it together: Cultivate strong, lasting relationships with clients and internal teams to ensure alignment and foster a collaborative environment
- Make it Happen: Deliver engaging demonstrations, presentations, and training sessions for both technical and non-technical audiences
What Youll Bring
- Experience: Proven experience in a customer-facing role like Technical Consulting, Solutions Consulting, or a similar technical support function
- Client Focus: A strong track record in getting to the root of a challenge through comprehensive consultative methods
- Product Knowledge: A solid understanding of Alto CRM and a desire to become an expert in our wider ecosystem (Jupix, Expert Agent, CFP)
- Problem-Solving Skills: Excellent diagnostic and troubleshooting abilities with a focus on delivering solutions that maximize customer success
- Industry Insight: Familiarity with the estate agency sector and its key workflows is a significant advantage
- Communication: A clear and confident communicator, skilled at translating technical features into real business value
- Tech Savvy: Familiarity with common tools like Salesforce, Google Suite, Slack, and Zendesk
Benefits
- 25 days annual leave + extra days for years of service
- Day off for volunteering & Digital detox day
- Festive Closure - business closed for period between Christmas and New Year
- Cycle to work and electric car schemes
- Free Calm App membership
- Enhanced Parental leave
- Fertility Treatment Financial Support
- Group Income Protection and private medical insurance
- Gym on-site in London
- 7.5% pension contribution by the company
- Discretionary quarterly bonus linked to MMR
- Talent referral bonus up to £5K
We want to make Houseful more welcoming, fair and representative every day. We\\\'ll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you\\\'ve spent unemployed.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Non-profit Organizations and Primary and Secondary Education
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Solutions Consultant (Estate Agency CRM) employer: Houseful
Alto Software Group is an exceptional employer that fosters a dynamic and collaborative work culture, encouraging employees to adopt a start-up mindset while benefiting from the stability of an established company. With a strong focus on employee growth, we offer extensive training opportunities, generous benefits including enhanced parental leave and wellness initiatives, and a commitment to diversity and inclusion, making it a rewarding place for Solutions Consultants to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Consultant (Estate Agency CRM)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Houseful. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Houseful before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Solutions Consultant (Estate Agency CRM)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Houseful:Your cover letter is your chance to shine! Tell us why you want to work at Houseful specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Houseful!
How to prepare for a job interview at Houseful
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
