Project Manager 12 Month FTC (Maternity Cover) in London

12 months FTC Hybrid – At least 2 days on site in London, Tower Bridge HQ. At Hometrack, we're here to help everyone make intelligent decisions about their home. We make moves with head and heart to achieve our big ambitions, and to drive progress in the property market. There's never been a better time to join us.

At Hometrack, we're redefining the mortgage journey for lenders, brokers and borrowers. We deliver market‐leading valuation and risk evaluation services across the property technology and financial technology industries. Our customers include 9 of the top 10 mortgage providers, as well as many others in financial services. Founded in 1999, we made our name with our Automated Valuation Model (AVM) and now provide more than 50 million automated valuations every year.

Our Project Managers work with our customers, suppliers and in‐house delivery teams to lead the delivery of software and service solutions from proposal through to build, implementation and roll out. The role is based in our offices in London (with at least two days per week office attendance). You will also be required to travel to client sites from time‐to‐time, as part of the usual project delivery process.

Key responsibilities

• Manage client implementation and change projects from proposal through to successful delivery.
• Manage project scope within the context of agreed statements of work, delivering to agreed time, cost and quality.
• Develop a detailed understanding of the project solution, Hometrack services and operational requirements needed to deliver a service that is fit for purpose and encourages customers to grow their business with Hometrack and be a reference to other customers.
• Follow an effective governance structure that enables effective engagement and communication, including escalations to customer, supplier and Hometrack management as required.
• Engage with delivery leads and engineering teams to ensure a common understanding of project requirements and develop delivery plans to match delivery velocity to contractual timelines.
• Establish business relationships at all levels with our customers' and suppliers, building and maintaining mutual respect and trust.
• Establish financial control and tracking of projects to ensure early identification of over and underspends and risk to margin realisation.
• Use timely risk management and change control processes to identify and control delivery risks and risks to customer satisfaction.
• Develop recovery plans for projects at Amber and Red status.
• Ensure that customer critical success factors and acceptance criteria are understood and reflected in quality assurance of deliverables.
• Proactively engage with members of the Programme, adhering to standards and methods and championing best practice within Hometrack.
• Contribute to innovation, knowledge sharing, process improvement and thought leadership.
• Manage timesheets for chargeable work and related administration.
• Regular project status reporting to internal and external stakeholders.

Requirements

Essential

• 5 years experience in project management of customer and internal software delivery projects, including change and risk management.
• Experience in Financial Services (Mortgage, Property, Banking).
• Experience establishing project governance with customers, suppliers, technical delivery teams and operational areas.
• Exceptional customer communication and organisational skills.
• Team spirit, creative thinking and collaborative problem solving.
• Strong knowledge of Agile Delivery, Prince 2 Practitioner, Project Management Professional, or similar project management methodology, and the ability to bring them together into the right hybrid model as required.
• Familiarity with workflow and software development management tools such as JIRA or Microsoft DevOps.
• Comfortable with multiple concurrent project deliveries and multi-tasking.

Desirable

• Experience in projects involving mortgage processing, workflow and automated decisioning systems.
• Experience managing projects requiring extensive business process management/outsourcing.
• Familiarity with cloud services platforms, preferably Microsoft Azure.
• Experience managing complex systems integration across multiple organisations.

Benefits

• Everyday Flex – greater flexibility over where and when you work.
• 25 days annual leave + extra days for years of service.
• Day off for volunteering & Digital detox day.
• Festive Closure – business closed for period between Christmas and New Year.
• Cycle to work and electric car schemes.
• Free Calm App membership.
• Enhanced Parental leave.
• Fertility Treatment Financial Support.
• Group Income Protection and private medical insurance.
• Gym on‐site in London.
• 7.5% pension contribution by the company.
• Discretionary annual bonus up to 10% of base salary.
• Talent referral bonus up to £5K.