At a Glance
- Tasks: Drive customer success and revenue growth through upselling and cross-selling innovative software solutions.
- Company: Join a fast-growing B2B SaaS company transforming the UK housing market.
- Benefits: Competitive salary, flexible work options, generous leave, and wellness perks.
- Other info: Great opportunities for career advancement and a supportive work culture.
- Why this job: Be part of a dynamic team making a real impact in the property tech space.
- Qualifications: Experience in consultative sales and a passion for customer success.
The predicted salary is between 36000 - 60000 £ per year.
Alto Software Group is a B2B SaaS company that powers more than half of all UK housing transactions each year. We create software solutions that connect businesses and consumers, delivering a one‐stop shop for estate agents and home builders. Our goal is to drive efficiency, speed up transactions, reduce risk, and improve the end‐customer experience. While we're not a startup, we operate with a startup mindset. We're looking for people who share this mentality and are ready to tackle big ambitions. This is a fast‐growing and exciting business going through significant change, and there's never been a better time to join us.
The Customer Success Specialist is a critical, revenue‐generating role focused entirely on maximizing the value and utilisation of our platform within our existing customer base. You will be responsible for driving customer adoption and increasing Annual Recurring Revenue (ARR) through upselling and cross‐selling new modules. Working closely with the Customer Success, Partner and Marketing teams, you will ensure our current customers are fully aware of and leverage the entire portfolio of products, services, and partnerships available to them.
This role requires a structured, consultative approach to understand the evolving needs of independent estate agency businesses and position Alto's solutions as the continuous partner for growth and efficiency.
Key Responsibilities- Strategic Upsell & Cross‐Sell Revenue: Focus exclusively on proactive, outbound engagement with current clients to grow revenue share. Identify and close opportunities across the entire range of additional Alto products, services, modules, and package upgrades.
- Strategic Opportunity Planning: Act as the subject matter expert on all new product modules, and develop and execute strategic plans to target high‐potential accounts, introducing new solutions to solve their emerging business challenges in a consultative manner.
- Consultative Selling & Value Reinforcement: Handle escalations or complex queries from high‐value clients where a commercial opportunity (upsell/cross‐sell) can solve their root problem. You will consultatively diagnose client needs and re‐demonstrate product value, transforming potential churn risks into growth opportunities by positioning a more comprehensive solution.
- System & Process Management: Maintain a highly organized and accurate sales pipeline in Salesforce, clearly logging all engagement, identified opportunities, and account health information. Collaborate cross‐functionally to ensure a smooth customer experience from opportunity to close. Own commercial‐related enquiries to completion, ensuring a positive outcome that reinforces value.
- Customer Engagement & Coverage: Ensure a comprehensive and proactive client engagement coverage model is in place to engage with all allocated existing customer accounts on a scheduled basis. Demonstrate quality customer engagement, maintaining a high degree of business acumen and continuous product awareness.
- Knowledge & Collaboration: Continually develop your product, market, and competitor knowledge to confidently discuss Alto's product suite, attending internal/external training as appropriate. Maintain effective communication links with all other internal teams & departments (especially Customer Success Managers, Marketing, and Partner Management) to ensure a unified customer experience.
- Essential skills: Experience in B2B Account Growth/Upsell/Renewal: Proven experience in a consultative sales role focused on growing revenue from an existing customer base (not new business).
- Customer Value Focus: Outstanding organisational and time management skills that allow you to manage your own time effectively, balance a large client base, and work to tight deadlines while delivering positive customer outcomes.
- Adaptability & Drive: Ability to be flexible and comfortable in a fast‐moving, performance‐led environment, adapting quickly to change. Self‐motivated and results‐orientated.
- Presentation Skills: Proven ability to deliver clear, structured software demonstrations that highlight value, handle live Q&A and adopt the flow based on customer needs.
- Communication: Communicating effectively with both internal and external customers and engaging constructively in team meetings. Minimum intermediate IT skills in Google Slides/Sheets or Powerpoint/Excel.
- Desired skills: Knowledge of the property, software, or digital media background. Proven track record of working cross‐channel with a varied product portfolio.
- Be willing and able to work as part of a team, sharing best practice with colleagues.
- Be passionate about delivering positive customer experiences whilst driving revenue results through upsell and cross‐sell.
- Demonstrate personal commitment to improving one's own knowledge and sharing best practice with colleagues.
- Competitive base salary plus lucrative commission structure.
- Opportunities for career development and advancement within a growing organisation.
- Everyday Flex – greater flexibility over where and when you work.
- 25 days annual leave + extra days for years of service.
- Day off for volunteering & Digital detox day.
- Festive Closure – business closed for period between Christmas and New Year.
- Cycle to work and electric car schemes.
- Free Calm App membership.
- Enhanced parental leave.
- Fertility Treatment Financial Support.
- Group Income Protection and private medical insurance.
- Gym on‐site in London.
- 7.5% pension contribution by the company.
- Discretionary annual bonus up to 10% of base salary.
- Talent referral bonus up to £5k.
We want to make ASG more welcoming, fair and representative every day. We'll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you've spent unemployed.
Seniority level: Mid‐Senior level
Employment type: Full‐time
Job function: Other
Industries: Non‐profit Organizations and Primary and Secondary Education
Customer Growth Specialist (Proptech B2B SaaS) in London employer: Houseful
Alto Software Group is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those looking to make a significant impact in the B2B SaaS sector. With a strong focus on employee growth, we offer competitive salaries, flexible working arrangements, and numerous benefits including generous annual leave, professional development opportunities, and wellness initiatives. Join us in our London office to be part of a fast-growing company that values innovation and collaboration, while empowering you to drive customer success and revenue growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Growth Specialist (Proptech B2B SaaS) in London
✨Tip Number 1
Get to know the company inside out! Research Alto Software Group's products and their impact on the property market. This will help you tailor your conversations and show that you're genuinely interested in helping their customers succeed.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle customer challenges and upselling opportunities. Practising your responses will help you feel more confident during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Alto Software Group.
We think you need these skills to ace Customer Growth Specialist (Proptech B2B SaaS) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Growth Specialist role. Highlight your experience in B2B account growth and upselling, as this is key for us at StudySmarter.
Showcase Your Consultative Skills:We love a consultative approach! In your application, share examples of how you've successfully diagnosed client needs and provided tailored solutions. This will resonate well with our focus on customer success.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your achievements and skills at a glance. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Houseful
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Alto's product suite. Familiarise yourself with the features and benefits of each module, as well as how they can solve specific client challenges. This will help you demonstrate your consultative selling skills during the interview.
✨Prepare for Scenario-Based Questions
Expect to be asked about past experiences where you've successfully upsold or cross-sold to clients. Prepare specific examples that highlight your ability to identify opportunities and drive customer engagement. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Customer-Centric Mindset
During the interview, emphasise your commitment to delivering positive customer experiences. Share examples of how you've gone above and beyond to meet client needs and how you’ve adapted your approach based on their feedback. This will resonate well with the company's focus on customer value.
✨Demonstrate Your Organisational Skills
Since the role requires managing a large client base and maintaining an accurate sales pipeline, be ready to discuss how you stay organised and prioritise tasks. Mention any tools or methods you use to keep track of client interactions and opportunities, showcasing your ability to thrive in a fast-paced environment.
