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- Tasks: Design and implement AI-driven efficiencies across the organisation to enhance operations.
- Company: Join Alto Software Group, a leading B2B SaaS platform in the UK property industry.
- Benefits: Gain valuable experience in AI operations and work with innovative technologies.
- Other info: Collaborate cross-functionally and enjoy a dynamic work environment with growth opportunities.
- Why this job: Be at the forefront of embedding AI into a major SaaS platform and drive real change.
- Qualifications: Experience in project management, automation tools, and CRM systems is essential.
The predicted salary is between 60000 - 80000 £ per year.
Alto Software Group (ASG) is a leading B2B SaaS platform serving the UK property industry. We power thousands of estate agency branches and support a significant proportion of UK housing transactions each year. We are building a data-driven, operationally efficient platform business. AI will be a structural lever in improving internal productivity, reducing operational cost, and enhancing customer experience.
This is a fixed-term project role, responsible for embedding AI into how we operate.
The Role
We are hiring a commercially minded AI Operations consultant to investigate, design and implement AI-driven efficiencies across the organisation and embed AI as a core operational capability. This is a project role to support the business in discovering our most inefficient workflows and develop solutions to address them.
You will work cross-functionally across Customer Operations, Marketing, Education, Training, Finance and Strategy to:
- Automate administrative workflows
- Reduce manual operational overhead
- Improve reporting speed and accuracy
- Increase CS and support efficiency
- Leverage our Mission Control data platform to drive intelligent automation
- Embed AI into our core systems stack
Core Responsibilities
AI & Automation Strategy
- Develop and embed an internal AI operations roadmap
- Identify high-impact automation opportunities across functions
- Prioritise initiatives based on measurable ROI and margin impact
- Set and track performance metrics for each AI deployment
Workflow Automation & System Integration
- Design and deploy AI-enabled workflows across:
- Salesforce (CRM automation, data hygiene, workflow optimisation)
- Zendesk (ticket summarisation, tagging, routing, AI triage)
- HubSpot (marketing automation and lifecycle workflows)
- Zuora (billing process efficiencies and reporting automation)
- Thrive LMS (content optimisation and tagging)
- ThoughtSpot (data surfacing and operational insight triggers)
- n8n
- Empromptu
- Zapier / Make
- OpenAI / Anthropic APIs
- Webhooks and API integrations
Mission Control Data Exploitation
- Leverage ASG's Mission Control data platform to identify bottlenecks and inefficiencies
- Create event-triggered automation workflows
- Develop predictive operational insights
- Build AI-enabled reporting summaries for leadership
Governance & Adoption
- Establish AI governance frameworks and data security standards
- Ensure GDPR-compliant deployment
- Develop internal AI playbooks
- Drive adoption and training across departments
Required Experience
Technical & Automation
- Proven project management experience implementing AI-driven workflow automation in a SaaS environment
- Strong experience with CRM and marketing systems (Salesforce and HubSpot preferred)
- Experience with Zendesk or similar support platforms
- Strong API integration capability
- Experience using automation tools
- Proficiency in Python and SQL
- Experience working with LLM APIs and prompt engineering
- Understanding of RAG pipelines and vector databases (desirable)
Commercial & Operational
- Experience operating in B2B SaaS
- Strong understanding of SaaS metrics (MRR, churn, NRR, GRR)
- Demonstrated ability to deliver measurable ROI from automation initiatives
- Strong cross-functional stakeholder management
Personal Attributes
- Builder mindset
- High agency and accountability
- Structured and analytical
- Commercially sharp
- Outcome-focused
This is an opportunity to help ASG architect how AI becomes embedded into a leading UK B2B SaaS platform - not as experimentation, but as operational infrastructure.
AI Operations Project Consultant (Contract or FTC) employer: Houseful
Contact Detail:
Houseful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Operations Project Consultant (Contract or FTC)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Alto Software Group. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with AI-driven workflow automation. This will give you an edge during interviews.
✨Tip Number 3
Be ready to discuss real-world applications of AI in operations. Brush up on how you've tackled inefficiencies in past roles and be prepared to share those stories.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team.
We think you need these skills to ace AI Operations Project Consultant (Contract or FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of AI Operations Project Consultant. Highlight your experience with AI-driven workflow automation and any relevant SaaS projects you've worked on. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about embedding AI into operations and how you can help us improve efficiency. Keep it concise but impactful – we love a good story!
Showcase Your Technical Skills: Don’t forget to mention your technical prowess! Whether it's Python, SQL, or your experience with CRM systems like Salesforce and HubSpot, make sure we know what tools you bring to the table. We’re all about that data-driven approach!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Houseful
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI and automation tools relevant to the role. Familiarise yourself with platforms like Salesforce, HubSpot, and Zendesk, as well as automation tools like Zapier and n8n. Being able to discuss specific examples of how you've implemented AI-driven efficiencies in past roles will really impress.
✨Understand the Business
Dive deep into Alto Software Group's mission and values. Understand their position in the UK property industry and how they leverage AI to improve operations. This will help you tailor your answers to show how your skills align with their goals and demonstrate your genuine interest in the company.
✨Prepare for Cross-Functional Questions
Since this role involves working across various departments, be ready to discuss how you've collaborated with different teams in the past. Think of examples where you’ve successfully managed stakeholder expectations and delivered results through teamwork. Highlighting your cross-functional experience will show that you're a great fit for their collaborative culture.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in previous projects, especially those related to workflow inefficiencies. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you clearly convey your analytical mindset and outcome-focused approach, which are key attributes for this role.