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For Companies At a Glance
- Tasks: Manage strategic customer relationships and drive account growth through proactive engagement.
- Company: Join a leading property data services company with a mission to inform decision makers.
- Benefits: Enjoy 25 days leave, wellness perks, and a generous pension contribution.
- Other info: Opportunity for professional growth and a supportive team culture.
- Why this job: Make a real impact in the property sector while developing your career in a dynamic environment.
- Qualifications: Experience in B2B account management and strong communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
Hometrack delivers market leading valuation, automation, property risk and market intelligence services across the property and financial industries. The Data Services team works with 100s of customers across the property sector ranging from mortgage lenders, house builders, investors, fin & proptech, insurers, telco, retail and utilities, as well as others involved in the housing market. Our mission is to inform decision makers by putting the UK’s most trusted property data and insights at the heart of the property ecosystem. Our market intelligence and customer acquisition, retention and engagement solutions are relied upon by leading industry professionals. Data Services has a diverse product range covering market, property and mover intelligence, delivered through varying mechanisms including data platforms, reports and APIs, providing maximum flexibility when matching our customers’ needs to the most effective data solution.
Responsibilities
- Strategic Account Management, Retention & Upsell
- Owning and managing strategic relationships across your portfolio of customers, engaging up to senior/c-suite level decision makers with a proactive approach
- Implementing and owning account plans to build out stakeholder relationships, identify account expansion opportunities and pain points
- Full ownership of your portfolio management across retention, expansion and upsell
- Weekly reporting on renewal and upsell pipeline
- Daily Salesforce activity for contract admin, client communication, pipeline management and reporting
- Working with customers to understand their success measures and ROI, to ensure our solutions align with their desired outcomes
- Demonstrate compelling value propositions to customers that continue to drive value over time, resulting in longer term commitment and increased contract value
- Supporting the Head of Account Management with Tier 1 Account Management
- Customer Success
- Demonstrating and promoting customer success practices across Data Services
- Utilising the customer success playbook to effectively manage your portfolio and drive engagement, product stickiness and customer satisfaction
- Foster a data driven approach, leveraging customer usage and behaviour insights to identify opportunities to increase value and stickiness
- Supporting the Head of Account Management to implement the customer success playbook and adopt customer feedback mechanisms to measure satisfaction (e.g. NPS), to create tangible actions for continuous product and service enhancement
- Operations and Stakeholder Management
- Championing our customers to internal stakeholders to ensure we deliver a best-in-class service with robust data quality
- Work cross-functionally across the Data Services team to relay customer feedback to increase value, customer engagement and user experience
- Demonstrating exceptional organisational, prioritisation and effective communication skills to collaborate effectively with peers to reach our common strategic business goals
- Taking initiative to improve operational efficiency, ways of working and cross-functional collaboration
Requirements
- Indepth B2B Account Management or Customer Success experience
- Proven experience of strategic account management, engaging with and building credibility at a senior level
- The ability to establish and develop strong relationships with customers and internal stakeholders
- A proven track record of managing a renewal pipeline, successfully hitting retention/expansion targets and identifying upsell opportunities
- A data-driven mindset, with the ability to leverage data tools into impactful customer insights
- Experience implementing and executing customer success playbooks
- Excellent communication and presentation skills
- Strong stakeholder management and experience working cross-functionally
- Ability to shape operational processes and define account strategies
- Ability to think innovatively, take initiative and be proactive
- Experience using a CRM system and working with either Google or Microsoft suite
- A strong and robust work ethic with the ability to adapt in a fast-paced dynamic environment
- Experience working in B2B data solutions, or within the wider property or insurance industry is preferential
Benefits
- 25 days annual leave + additional days for long service
- Day off for good deed day, and digital detox day
- Cycle to Work and Electric Car schemes
- Free Calm App membership
- Enhanced parental leave
- Fertility treatment financial support
- Group income protection and private medical insurance
- On-site gym in London
- 7.5% employer pension contribution
- Discretionary annual bonus up to 10%
- Talent referral bonus up to £5,000
Senior Account Manager employer: Houseful Limited
Contact Detail:
Houseful Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. The more people you know, the better your chances of landing that Senior Account Manager role.
✨Tip Number 2
Show off your skills in interviews! Prepare to discuss your B2B account management experience and how you've driven customer success. Use real examples to demonstrate your impact and value.
✨Tip Number 3
Research the company inside out! Understand Hometrack's services and how they fit into the property ecosystem. This will help you tailor your conversations and show you're genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your B2B account management experience and how it aligns with our mission at Hometrack. We want to see how you can bring value to our diverse customer base!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to manage renewals and upsell opportunities. Use data to back up your claims, as we love a data-driven mindset here at StudySmarter!
Be Personable: When writing your application, let your personality shine through! We’re looking for someone who can build strong relationships with customers and internal stakeholders, so don’t be afraid to show us your communication style.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Houseful Limited
✨Know Your Numbers
As a Senior Account Manager, you'll need to demonstrate your understanding of data-driven insights. Brush up on key metrics related to account management, retention rates, and upsell success. Be ready to discuss how you've used data to inform decisions and drive customer success in your previous roles.
✨Master the Art of Storytelling
Prepare to share compelling stories about your past experiences managing strategic accounts. Highlight specific challenges you faced, the actions you took, and the results you achieved. This will not only showcase your skills but also help you connect with the interviewers on a personal level.
✨Engage with Their Mission
Familiarise yourself with Hometrack's mission and values. Think about how your experience aligns with their goal of providing trusted property data and insights. During the interview, express your enthusiasm for their work and how you can contribute to their objectives, especially in customer success and engagement.
✨Prepare Questions that Matter
Interviews are a two-way street, so come prepared with insightful questions. Ask about their current challenges in account management or how they measure customer success. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.