Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate survey bookings and manage diaries for a growing team of surveyors.
- Company: Join House Smart Surveying, a fast-growing residential surveying business in the UK.
- Benefits: Competitive salary, productivity bonus, and opportunities for career progression.
- Why this job: Be part of a dynamic team and help shape operational processes in a thriving business.
- Qualifications: Strong organisation skills, confident communicator, and ability to multitask in a fast-paced environment.
- Other info: Great potential for future roles in senior operations or team leadership.
The predicted salary is between 28000 - 39200 £ per year.
Salary: £28,000 + Productivity Bonus (to be introduced)
Location: Office / Remote
About House Smart Surveying
House Smart Surveying is a growing residential surveying business delivering RICS Level 2 & 3 residential surveys across the UK. Our mission is simple: deliver high-quality surveys with exceptional customer experience while maintaining strong relationships with estate agents, lenders and homeowners. As demand for our services continues to grow, we are expanding our operations team to support an increasing national surveying workforce.
The Role
The Booking Agent/Scheduling Coordinator plays a key operational role in the business. You will be responsible for converting confirmed sales into scheduled surveys, coordinating with vendors and estate agents to arrange property access, and managing surveyor diaries to maximise productivity. This is a fast-paced operational role, requiring strong organisation, confidence on the phone and the ability to solve problems quickly when issues arise. You will work directly with the Operations Director and play an important part in supporting the productivity of a growing surveying team.
Key Responsibilities
- Booking & Diary Management
- Manage the booking pipeline and schedule surveys efficiently for a national surveying workforce
- Coordinate property access with vendors, buyers and estate agents
- Manage surveyor diaries to ensure productivity targets are met
- Arrange approximately 2 bookings per surveyor per day
- Customer & Agent Communication
- Contact vendors and estate agents to confirm access arrangements
- Make an average of 5 calls per booking to secure and confirm appointments
- Ensure all parties are informed of confirmed booking dates and requirements
- Operational Coordination
- Manage re-bookings where access cannot be gained
- Handle on-the-day operational issues such as access problems, illness or breakdowns
- Liaise with estate agents regarding key collection and return
- Systems & Process Management
- Use our industry-leading Survey Hub booking platform (Cotality) to manage bookings
- Maintain accurate records of bookings and communications
- Work closely with the operations team to ensure surveys progress smoothly through the pipeline
- Productivity Focus
- Ensure surveyor diaries remain full and productive
- Support the business in delivering 150+ surveys per week
- Contribute to the development of a productivity-based bonus structure
What We’re Looking For
We’re looking for someone who thrives in a busy operational environment and enjoys coordinating people, solving problems and keeping things running smoothly.
Ideal Skills & Experience
- Strong organisation and diary management skills
- Confident communicator on the phone
- Ability to manage multiple priorities simultaneously
- Comfortable working in a fast-paced environment
- Strong attention to detail
- Ability to remain calm and solutions-focused when issues arise
Backgrounds That Work Well in This Role
Candidates with experience in areas such as property management, scheduling/logistics coordination, and field service planning.
Why Join HSS?
- Be part of a fast-growing surveying business
- Work closely with the Operations Director and help shape operational processes
- Opportunity to help scale the operations team as the business grows
- Potential future progression into senior operations or team leadership roles
Scheduling Coordinator in Manchester employer: House Smart Surveying
Contact Detail:
House Smart Surveying Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Coordinator in Manchester
✨Tip Number 1
Get to know the company inside out! Research House Smart Surveying, their mission, and their services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since the role involves a lot of communication, make sure you're comfortable chatting with vendors and estate agents. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple priorities in the past. This will demonstrate that you can handle the fast-paced environment and keep everything running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and ready to jump into the action with us at House Smart Surveying.
We think you need these skills to ace Scheduling Coordinator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisation and communication skills, as these are key for the Scheduling Coordinator role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for House Smart Surveying. Share specific examples of how you've managed bookings or coordinated teams in the past to show us your problem-solving abilities.
Show Your Enthusiasm: Let your passion for the role shine through! We love candidates who are excited about contributing to our mission of delivering high-quality surveys and exceptional customer experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at House Smart Surveying
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Scheduling Coordinator. Familiarise yourself with the booking pipeline, diary management, and how to handle operational issues. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Practice Your Communication Skills
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You might want to role-play with a friend or family member, simulating calls with vendors and estate agents. This will help you feel more at ease during the actual interview.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific examples where you've successfully solved problems in a fast-paced environment. Think about times when you had to manage multiple priorities or deal with unexpected issues. Highlighting these experiences will demonstrate your ability to remain calm and solutions-focused.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how they measure productivity. This not only shows your interest but also helps you gauge if the company culture aligns with your values.