At a Glance
- Tasks: Lead growth initiatives and enhance company culture through strategic training and operational excellence.
- Company: Dynamic company focused on data-driven growth and employee engagement.
- Benefits: Competitive salary, flexible working, and opportunities for professional development.
- Other info: Join a vibrant team dedicated to creating a high-performing workplace.
- Why this job: Make a real impact by driving cultural change and improving operational performance.
- Qualifications: Experience in fast-paced environments and strong knowledge of UK employment law.
The predicted salary is between 50000 - 65000 £ per year.
We are looking for an operations-focused professional with a strong understanding of CRM systems and data, alongside experience in managing client contracts and overseeing production processes. The successful candidate will also bring a proven ability to implement cultural change initiatives and drive employee engagement across a business. It requires someone who can take a hands-on, operational approach to improving performance and embedding excellence across teams. The ideal individual will be someone who combines strategic thinking with practical delivery, and who stands out through their ability to elevate how a business operates day to day.
What You'll Be Doing
- Growth & Development
- Lead company-wide learning and development programmes
- Identify skills gaps and implement targeted training initiatives
- Design clear career pathways and progression frameworks
- Support and coach current and future leaders
- Operational Excellence
- Take ownership of internal operations, ensuring efficiency and scalability
- Review and improve systems, workflows and ways of working
- Act as a senior escalation point for cross-functional issues
- Manage and review company insurance policies to ensure appropriate coverage
- Identify and mitigate operational and commercial risks
- Ensure ongoing compliance across the business
- Data & Compliance
- Act as ICO Officer, leading data protection and GDPR compliance
- Maintain robust policies, procedures and training
- Oversee Subject Access Requests and data-related queries
- Systems & Infrastructure
- Oversee and optimise the current FileMaker CRM
- Lead evaluation and implementation of future systems
- Ensure systems support commercial and operational teams effectively
- Brand & Visibility
- Own the corporate website and ensure alignment with brand and business priorities
- Drive continuous improvement in external presentation
- Recognition & Awards
- Lead internal recognition initiatives
- Drive participation in industry awards and external recognition
- People & Culture
- Partner with senior leadership to deliver a people strategy aligned with growth plans
- Help evolve the business into a flexible, inclusive, high-performing workplace
- Drive initiatives that enhance engagement, wellbeing and retention
What We're Looking For
- Experience in a fast-paced, commercial environment (events, media or agency preferred)
- Strong knowledge of UK employment law and compliance
- A hands-on leader who can balance strategy with delivery
- Confident influencing senior stakeholders
- Highly organised, solutions-focused and adaptable
- Experience improving operational processes and systems
- Comfortable managing multiple priorities in a dynamic environment
Operations & Culture Lead | Data-Driven Growth in Woodford Green employer: House Recruiting
As an Operations & Culture Lead at our company, you will thrive in a dynamic and inclusive environment that prioritises employee engagement and professional growth. We offer comprehensive learning and development programmes, clear career pathways, and a culture that embraces innovation and operational excellence. Located in a vibrant area, our workplace fosters collaboration and creativity, making it an ideal setting for those looking to make a meaningful impact while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Culture Lead | Data-Driven Growth in Woodford Green
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Tailor your responses to show how you can drive employee engagement and implement cultural change initiatives that align with their goals.
✨Tip Number 3
Showcase your operational excellence! Be ready to discuss specific examples of how you've improved processes or systems in previous roles. This will demonstrate your hands-on approach and strategic thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Operations & Culture Lead | Data-Driven Growth in Woodford Green
Some tips for your application 🫡
Show Your Operations Know-How:Make sure to highlight your experience with CRM systems and managing client contracts. We want to see how you've improved operational processes in the past, so share specific examples that demonstrate your hands-on approach.
Emphasise Cultural Change Experience:Since we're all about driving employee engagement and cultural initiatives, don’t forget to mention any relevant projects you've led. Tell us how you’ve successfully implemented changes that made a real difference in team dynamics.
Be Data-Driven:We love data! If you've worked on data protection or compliance, especially with GDPR, make it a focal point in your application. Show us how you've used data to drive decisions and improve performance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at House Recruiting
✨Know Your CRM Inside Out
Make sure you have a solid understanding of CRM systems, especially FileMaker, as it's crucial for the role. Brush up on how these systems can improve operational efficiency and be ready to discuss any past experiences where you've optimised CRM processes.
✨Showcase Your Cultural Change Experience
Prepare examples of how you've successfully implemented cultural change initiatives in previous roles. Be specific about the strategies you used and the impact they had on employee engagement and overall performance.
✨Demonstrate Your Operational Excellence
Think of instances where you've taken ownership of internal operations. Be ready to discuss how you identified inefficiencies and what steps you took to improve workflows and systems. Highlight your hands-on approach to problem-solving.
✨Engage with Data Protection Knowledge
As the ICO Officer, you'll need to be well-versed in data protection and GDPR compliance. Familiarise yourself with relevant policies and be prepared to discuss how you've handled data-related queries or compliance issues in the past.
