At a Glance
- Tasks: Manage and resolve Salesforce support tickets while ensuring smooth CRM operations.
- Company: Join a dynamic team focused on delivering top-notch Salesforce support.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and team success.
- Why this job: Make a real impact by enhancing user experience and driving CRM success.
- Qualifications: Salesforce Certified Administrator with experience in a service desk environment.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Salesforce Certified Administrator to support and maintain our clients Salesforce CRM environment. This is a first-line, service-desk-led, ticket-driven role. The primary focus of this position is the daily management and resolution of Salesforce-related requests via a ticketing system. This is a hands-on support role requiring strong communication skills, responsiveness, and full ownership of the support queue. You will be responsible for delivering timely, high-quality support to Salesforce users across the business while ensuring smooth day-to-day CRM operations.
Key Responsibilities
- Own and manage the Salesforce ticket queue as a core daily responsibility, ensuring agreed SLAs are consistently met.
- Troubleshoot and resolve Salesforce issues efficiently and professionally.
- Proactively engage with end users via phone or video call to clarify requirements and accelerate issue resolution.
- Provide clear, regular updates to users throughout the lifecycle of each ticket.
- Produce reporting on ticket volumes, trends, recurring issues, and performance metrics where required.
- Manage core Salesforce administrative tasks including:
- User setup and deactivation
- Roles, profiles, permission sets, and security controls
- Build, maintain, and troubleshoot Salesforce Flows (essential).
- Maintain reports and dashboards to support business insight and decision-making.
- Monitor and uphold data quality standards.
- Deliver end-user training sessions (1:1 and group) to improve adoption and system capability.
- Create and maintain user documentation, guides, and knowledge base materials.
- Support system enhancements, User Acceptance Testing (UAT), and release documentation.
- Collaborate effectively with data, IT, and business stakeholders.
About You
- Salesforce Certified Administrator (essential).
- Proven experience supporting Salesforce users in a ticket-based or service desk environment.
- Comfortable managing a high-volume support queue in an SLA-driven setting.
- Familiar with ITIL principles and service management best practices.
- Experience working within Agile methodologies (e.g., sprints, backlogs, prioritisation frameworks).
- Confident engaging directly with stakeholders and resolving issues verbally.
- Strong communication skills with a customer-focused approach.
- Comfortable delivering training and explaining processes clearly to non-technical users.
- Strong organisational skills with the ability to prioritise competing demands.
- Positive, proactive, and collaborative team player.
- Experience building and troubleshooting Salesforce Flows (essential).
- Exposure to SQL, SOQL, MuleSoft, or Apex is advantageous but not required.
What Success Looks Like
- Tickets are managed efficiently and consistently within SLA.
- Clear, proactive communication with end users.
- High-quality issue resolution and positive stakeholder feedback.
- Improved user adoption through effective training and support.
- Reliable ownership of day-to-day Salesforce administration.
- Positive contribution to team collaboration and continuous improvement initiatives.
- Ability to contribute to project and sprint-related work once established in the role.
Salesforce Administrator employer: House Recruiting
House Recruiting in Woodford is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to make a significant impact in the marketing field. With a competitive salary package and performance bonuses, employees enjoy ample opportunities for professional growth and development while working on exciting flagship events. The company's commitment to innovation and excellence ensures that every team member can thrive in a fast-paced environment, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Administrator
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what House Recruiting values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges House Recruiting might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at House Recruiting!
✨Direct Apply to House Recruiting
Let's not forget to apply directly through the House Recruiting website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Salesforce Administrator
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at House Recruiting.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at House Recruiting. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at House Recruiting
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
