At a Glance
- Tasks: Lead growth initiatives and enhance company culture through strategic training and operational excellence.
- Company: Dynamic company focused on data-driven growth and employee engagement.
- Benefits: Competitive salary, flexible working, and opportunities for personal development.
- Other info: Join a vibrant team dedicated to creating an inclusive and high-performing workplace.
- Why this job: Make a real impact by driving cultural change and improving operational performance.
- Qualifications: Experience in fast-paced environments and strong knowledge of UK employment law.
The predicted salary is between 50000 - 65000 £ per year.
We are looking for an operations-focused professional with a strong understanding of CRM systems and data, alongside experience in managing client contracts and overseeing production processes. The successful candidate will also bring a proven ability to implement cultural change initiatives and drive employee engagement across a business. It requires someone who can take a hands-on, operational approach to improving performance and embedding excellence across teams. The ideal individual will be someone who combines strategic thinking with practical delivery, and who stands out through their ability to elevate how a business operates day to day.
What You’ll Be Doing
- Growth & Development
- Lead company-wide learning and development programmes
- Identify skills gaps and implement targeted training initiatives
- Design clear career pathways and progression frameworks
- Support and coach current and future leaders
- Operational Excellence
- Take ownership of internal operations, ensuring efficiency and scalability
- Review and improve systems, workflows and ways of working
- Act as a senior escalation point for cross-functional issues
- Manage and review company insurance policies to ensure appropriate coverage
- Identify and mitigate operational and commercial risks
- Ensure ongoing compliance across the business
- Data & Compliance
- Act as ICO Officer, leading data protection and GDPR compliance
- Maintain robust policies, procedures and training
- Oversee Subject Access Requests and data-related queries
- Systems & Infrastructure
- Oversee and optimise the current FileMaker CRM
- Lead evaluation and implementation of future systems
- Ensure systems support commercial and operational teams effectively
- Brand & Visibility
- Own the corporate website and ensure alignment with brand and business priorities
- Drive continuous improvement in external presentation
- Recognition & Awards
- Lead internal recognition initiatives
- Drive participation in industry awards and external recognition
- People & Culture
- Partner with senior leadership to deliver a people strategy aligned with growth plans
- Help evolve the business into a flexible, inclusive, high-performing workplace
- Drive initiatives that enhance engagement, wellbeing and retention
What We’re Looking For
- Experience in a fast-paced, commercial environment (events, media or agency preferred)
- Strong knowledge of UK employment law and compliance
- A hands-on leader who can balance strategy with delivery
- Confident influencing senior stakeholders
- Highly organised, solutions-focused and adaptable
- Experience improving operational processes and systems
- Comfortable managing multiple priorities in a dynamic environment
Operations & Culture Lead | Data-Driven Growth employer: House Recruiting
As an Operations & Culture Lead at our company, you will thrive in a dynamic and supportive environment that prioritises employee growth and engagement. We offer comprehensive learning and development programmes, clear career pathways, and a culture that embraces flexibility and inclusivity, ensuring that every team member can contribute to and benefit from our collective success. Located in a vibrant area, our workplace fosters collaboration and innovation, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Culture Lead | Data-Driven Growth
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Tailor your answers to show how you can contribute to their goals, especially around employee engagement and operational excellence.
✨Tip Number 3
Showcase your hands-on experience! Be ready to discuss specific examples of how you've improved processes or driven cultural change in previous roles. This will demonstrate your practical delivery skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations & Culture Lead | Data-Driven Growth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Operations & Culture Lead. Highlight your experience with CRM systems, managing client contracts, and any cultural change initiatives you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us about your hands-on approach to improving performance and how you've driven employee engagement in previous roles. Keep it engaging and personal – we love a good story!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your operational excellence and strategic thinking. Numbers and results speak volumes, so don’t shy away from sharing metrics that highlight your impact.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at House Recruiting
✨Know Your CRM Inside Out
Make sure you have a solid understanding of CRM systems, especially FileMaker, as it's crucial for the role. Brush up on how these systems can improve operational efficiency and be ready to discuss specific examples of how you've used data to drive growth in previous positions.
✨Showcase Your Cultural Change Experience
Prepare to share concrete examples of how you've implemented cultural change initiatives in past roles. Highlight your strategies for driving employee engagement and how these efforts led to measurable improvements in team performance.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in managing client contracts or overseeing production processes, and be prepared to explain how you navigated those situations successfully.
✨Demonstrate Your Strategic Thinking
While practical delivery is key, don't forget to showcase your strategic mindset. Be ready to discuss how you balance long-term goals with day-to-day operations, and provide examples of how your strategic decisions have positively impacted business performance.
