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- Tasks: Manage Salesforce support tickets and resolve user issues efficiently.
- Company: Join a dynamic team focused on innovative CRM solutions.
- Benefits: Competitive salary, flexible working hours, and professional development opportunities.
- Why this job: Make a real impact by enhancing user experience in Salesforce.
- Qualifications: Salesforce Certified Administrator with strong communication skills.
- Other info: Collaborative environment with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a Salesforce Certified Administrator to support and maintain our clients Salesforce CRM environment. This is a first-line, service-desk-led, ticket-driven role. The primary focus of this position is the daily management and resolution of Salesforce-related requests via a ticketing system. This is a hands-on support role requiring strong communication skills, responsiveness, and full ownership of the support queue. You will be responsible for delivering timely, high-quality support to Salesforce users across the business while ensuring smooth day-to-day CRM operations.
Key Responsibilities
- Own and manage the Salesforce ticket queue as a core daily responsibility, ensuring agreed SLAs are consistently met.
- Troubleshoot and resolve Salesforce issues efficiently and professionally.
- Proactively engage with end users via phone or video call to clarify requirements and accelerate issue resolution.
- Provide clear, regular updates to users throughout the lifecycle of each ticket.
- Produce reporting on ticket volumes, trends, recurring issues, and performance metrics where required.
- Manage core Salesforce administrative tasks including:
- User setup and deactivation
- Roles, profiles, permission sets, and security controls
- Build, maintain, and troubleshoot Salesforce Flows (essential).
- Maintain reports and dashboards to support business insight and decision-making.
- Monitor and uphold data quality standards.
- Deliver end-user training sessions (1:1 and group) to improve adoption and system capability.
- Create and maintain user documentation, guides, and knowledge base materials.
- Support system enhancements, User Acceptance Testing (UAT), and release documentation.
- Collaborate effectively with data, IT, and business stakeholders.
About You
- Salesforce Certified Administrator (essential).
- Proven experience supporting Salesforce users in a ticket-based or service desk environment.
- Comfortable managing a high-volume support queue in an SLA-driven setting.
- Familiar with ITIL principles and service management best practices.
- Experience working within Agile methodologies (e.g., sprints, backlogs, prioritisation frameworks).
- Confident engaging directly with stakeholders and resolving issues verbally.
- Strong communication skills with a customer-focused approach.
- Comfortable delivering training and explaining processes clearly to non-technical users.
- Strong organisational skills with the ability to prioritise competing demands.
- Positive, proactive, and collaborative team player.
- Experience building and troubleshooting Salesforce Flows (essential).
- Exposure to SQL, SOQL, MuleSoft, or Apex is advantageous but not required.
What Success Looks Like
- Tickets are managed efficiently and consistently within SLA.
- Clear, proactive communication with end users.
- High-quality issue resolution and positive stakeholder feedback.
- Improved user adoption through effective training and support.
- Reliable ownership of day-to-day Salesforce administration.
- Positive contribution to team collaboration and continuous improvement initiatives.
- Ability to contribute to project and sprint-related work once established in the role.
Salesforce Administrator in London employer: House Recruiting
Contact Detail:
House Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Administrator in London
✨Tip Number 1
Get familiar with the ticketing system used by the company. Knowing how to navigate it efficiently will help you manage your tasks better and show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills! Being able to explain complex Salesforce issues in simple terms is key. Practice engaging with friends or family to make sure you can convey your thoughts clearly.
✨Tip Number 3
Don’t hesitate to reach out to current employees on LinkedIn. They can provide insights into the company culture and what they value in a Salesforce Administrator, which can give you an edge during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Salesforce Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Salesforce experience and any relevant certifications. We want to see how your skills match the job description, so don’t be shy about showcasing your ticket management and troubleshooting expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting Salesforce users and how your proactive approach can benefit our team. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, make sure your application reflects your strong communication skills. Whether it’s through your writing style or examples of past experiences, let us know how you engage with stakeholders effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at House Recruiting
✨Know Your Salesforce Inside Out
Make sure you’re well-versed in Salesforce functionalities, especially around Flows, user management, and reporting. Brush up on your Salesforce certification materials and be ready to discuss how you've used these features in past roles.
✨Master the Ticketing System
Familiarise yourself with common ticketing systems and how they operate. Be prepared to explain how you would manage a high-volume support queue and meet SLAs, as this is crucial for the role.
✨Communicate Like a Pro
Since strong communication skills are key, practice explaining complex Salesforce concepts in simple terms. Think about examples where you’ve successfully engaged with users to resolve issues and how you kept them updated throughout the process.
✨Show Your Team Spirit
Be ready to discuss how you collaborate with different stakeholders, including IT and business teams. Share examples of how you’ve contributed to team projects or improvements, highlighting your proactive and positive attitude.