At a Glance
- Tasks: Manage affordable homes and deliver outstanding resident services.
- Company: Established housing and property services organisation with a community focus.
- Benefits: Competitive salary, career development opportunities, and a chance to make a difference.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Join a passionate team and positively impact local communities.
- Qualifications: Experience in housing management and strong communication skills.
The predicted salary is between 35000 - 35000 £ per year.
I'm currently recruiting for an experienced Housing Manager to join a well-established housing and property services organisation managing a diverse portfolio of affordable homes across the UK. This is an excellent opportunity for a housing professional who is passionate about delivering outstanding resident services, managing tenancies effectively, and making a positive impact within local communities.
The Role
As Housing Manager, you will take ownership of a designated housing patch, acting as the main point of contact for residents and stakeholders. You'll be responsible for delivering a high-quality housing management service focused on tenancy sustainment, resident satisfaction, community engagement, and operational performance.
Key Responsibilities
- Manage tenancy and leasehold matters across your patch.
- Handle resident enquiries, complaints, and correspondence in a professional and timely manner.
- Lead on anti-social behaviour case management and resolution.
- Oversee the voids and lettings process, ensuring targets are achieved.
- Manage tenancy issues in line with housing legislation, policies, and statutory requirements.
- Work closely with local authorities, contractors, and partner organisations to resolve housing-related issues.
- Conduct estate inspections and ensure communal areas are maintained to a high standard.
- Support resident engagement initiatives and community events.
- Build strong relationships with residents, client representatives, and key stakeholders.
About You
To be successful in this role, you'll have:
- Previous experience in a Housing Officer, Housing Manager, Tenancy Management, or similar housing management role.
- Strong knowledge of social housing legislation and housing management practices.
- Experience managing complex tenancy and anti-social behaviour cases.
- Excellent communication and customer service skills.
- The ability to manage competing priorities in a fast-paced environment.
- Strong report writing and case management skills.
- A proven track record of delivering positive outcomes for residents and improving service performance.
This is a fantastic opportunity to join a growing organisation that places residents at the heart of its services and offers genuine opportunities for career development. If you're an experienced housing professional looking for your next challenge, I'd be keen to hear from you. Apply today or get in touch for a confidential discussion.
Housing Manager employer: House Recruiting
Join a well-established housing and property services organisation in Brockley, South East London, where your passion for delivering outstanding resident services will be valued. With a strong focus on community engagement and operational performance, this role offers a supportive work culture that prioritises employee growth and development, ensuring you can make a meaningful impact while advancing your career in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Housing Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Get social! Join relevant groups on LinkedIn or Facebook where housing professionals hang out. Engage in discussions, share your insights, and make connections that could lead to job opportunities.
✨Tip Number 3
Show up! Attend local housing events, workshops, or community meetings. This is a great way to meet potential employers face-to-face and demonstrate your passion for delivering outstanding resident services.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate housing professionals. Make sure your application stands out by tailoring it to highlight your experience in managing tenancies and improving resident satisfaction.
We think you need these skills to ace Housing Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Manager role. Highlight your experience in managing tenancies and your knowledge of housing legislation, as these are key aspects that we’re looking for.
Showcase Your Communication Skills:Since excellent communication is crucial for this role, use your application to demonstrate your ability to handle resident enquiries and complaints effectively. Share examples of how you've successfully resolved issues in the past.
Highlight Your Community Engagement Experience:We want to see your passion for community engagement! Include any relevant experiences where you’ve supported resident initiatives or community events, as this will show us your commitment to making a positive impact.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at House Recruiting
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing legislation and management practices. Be ready to discuss specific examples from your past experience that demonstrate your understanding and how you've successfully managed tenancy issues.
✨Showcase Your Communication Skills
As a Housing Manager, you'll need to communicate effectively with residents and stakeholders. Prepare to share examples of how you've handled resident enquiries or complaints in a professional manner, highlighting your customer service skills.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss complex cases you've managed, especially around anti-social behaviour. Think of specific challenges you faced and how you resolved them, showcasing your ability to think on your feet and deliver positive outcomes.
✨Engage with Community Initiatives
Since community engagement is key in this role, come ready to talk about any initiatives you've led or participated in. Share how you've built relationships with residents and local organisations to enhance community spirit and improve services.
