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- Tasks: Manage property voids, assist with customer queries, and ensure smooth resident onboarding.
- Company: Join a leading UK provider of housing and neighbourhood services, dedicated to community well-being.
- Benefits: Enjoy a competitive salary, remote work flexibility, and mileage reimbursement.
- Why this job: Be part of a values-driven team focused on trust, respect, and delivering excellence in housing.
- Qualifications: Knowledge of housing management, excellent IT skills, and a full driving licence required.
- Other info: Work Monday to Friday, 9-5:30pm, with occasional site visits.
The predicted salary is between 16800 - 28000 £ per year.
Up to £28,000 basic + mileage
Monday - Friday, 9-5:30pm
Fully remote with occasional site visits
Our Client is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re looking for someone who, alongside the key criteria below, will sign up to their values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
- Manage the void process including advertising properties, arranging void inspections, attending move out/move in appointments and settling new customers into their homes ensuring they are provided all relevant information.
- Assist the Property Manager in managing the administration of the client's customer portal.
- Respond to housing management queries ensuring high quality responses are provided to Customers and clients.
- Support the Property Manager with all required block inspections and site attendance.
- Lead on the review of cases and raising of repairs for the rented properties, alongside the Property Managers.
- Ensure excellent customer service is at the forefront of all interactions and assist with successfully onboarding residents to their new homes.
- A good understanding and knowledge of affordable rent unit management, residential lettings and the property industry.
- Knowledge of housing legislation and current practice.
- Excellent IT skills (Word and Excel).
- Be able to perform a whole range of housing management functions including voids, sign-ups, estate inspections and reporting repairs.
- Full driving licence and own transport (Mileage claimed back).
Housing Estate Assistant employer: House Recruiting
Contact Detail:
House Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Estate Assistant
✨Tip Number 1
Familiarise yourself with the key values of Trust, Respect, Involve, Challenge, and Deliver Excellence that the company upholds. During any conversations or interviews, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Brush up on your knowledge of housing legislation and current practices. Being able to discuss recent changes or trends in the property industry will showcase your expertise and commitment to staying informed.
✨Tip Number 3
Prepare examples from your past experiences where you provided excellent customer service. Highlight specific situations where you successfully managed queries or resolved issues, as this role heavily focuses on customer interactions.
✨Tip Number 4
Make sure you have a solid understanding of the void process and the various housing management functions mentioned in the job description. Being able to discuss these processes confidently will set you apart as a knowledgeable candidate.
We think you need these skills to ace Housing Estate Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your relevant experience in housing management, customer service, and administration that aligns with the role.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the Housing Estate Assistant position. Emphasise your knowledge of housing legislation, IT skills, and any previous roles in property management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the values of the company. Mention specific examples of how you have demonstrated trust, respect, and excellence in your previous positions.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at House Recruiting
✨Show Your Understanding of Housing Management
Make sure to demonstrate your knowledge of affordable rent unit management and residential lettings during the interview. Be prepared to discuss relevant housing legislation and current practices, as this will show that you are well-informed and ready to tackle the responsibilities of the role.
✨Emphasise Customer Service Skills
Since excellent customer service is crucial for this position, share examples from your past experiences where you successfully assisted customers or clients. Highlight how you ensured their needs were met and how you handled any challenges that arose.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations related to void processes, property inspections, or responding to housing management queries. Practising your responses to these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Align with Company Values
Familiarise yourself with the company's values of Trust, Respect, Involve, Challenge, and Deliver Excellence. Be ready to discuss how you embody these values in your work and how they resonate with your personal approach to housing management.
