Head of Residential Management Services

Who We Are We are a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers. Who We’re Looking For We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities. Key responsibilities: Provide strong, effective and visible leadership of the RMS division overseeing all aspects of business delivery. Oversee operational and commercial performance across the division such that contractual obligations are fulfilled, key performance indicators achieved and financial targets are met. Identify opportunities to enhance profitability through the use of technology, process efficiencies and economies of scale. Lead the RMS senior leadership team ensuring they are motivated and their development supported; providing clear direction and striving for the highest standards. Ensure that compliance activity is prioritised, and both client and the companies reporting obligations are met. Provide strategic leadership of building safety issues ensuring that all obligations are fulfilled; liaise as necessary with the Homes compliance function as well as health and safety colleagues. Develop strong, trusted and strategic relationships with our clients providing the confidence and reassurance they seek. Ensure that all necessary systems, policies, and procedures to are in place to provide effective operational and commercial performance. Risk management – early identification of potential problems, development of risk mitigation strategies, and timely escalation where necessary. Key Requirements: Outstanding leadership and business acumen. Significant experience working at a senior level, managing and motivating teams. Gravitas and ability to form and maintain highly effective client and stakeholder relationships at senior levels. Strong problem solving and decision-making skills. Outstanding communication (written/oral) and interpersonal skills. Membership to a relevant professional body – ideally MTPI AssocRICS Proven management skills. Ability to multi-task, work to deadlines and remain calm under pressure. Desire to learn and grow in the role.