Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead CRM strategy and execution, enhancing customer engagement and data value.
- Company: Join a fast-growing, award-winning organisation known for innovation and a people-first culture.
- Benefits: Enjoy flexible hybrid working, competitive salary, bonuses, and great perks.
- Why this job: Shape a critical function in a global company with a collaborative, mission-driven culture.
- Qualifications: Experience in CRM strategy, Salesforce, HubSpot, and strong leadership skills required.
The predicted salary is between 43200 - 72000 £ per year.
Head of CRM Platforms Salary: competitive West London (Hybrid Working) About the Company Our client is a fast-growing, award-winning organisation with a global presence and a reputation for innovation, commercial success, and a strong people-first culture. They are now seeking an experienced Head of CRM Platforms to lead the organisation’s CRM strategy and execution, driving customer engagement and maximising the value of data across the business. The Role In this senior, strategic position, you will oversee the organisation’s CRM platforms (currently Salesforce and HubSpot), ensuring they are secure, scalable, and delivering maximum value across the business. You’ll act as the lead authority on CRM usage, working closely with sales, marketing, finance, data, and technology teams to streamline operations, enhance reporting accuracy, and create seamless customer journeys. Key Responsibilities * Lead the end-to-end CRM strategy, ensuring reliability, scalability, and usability. * Oversee integration, configuration, and optimisation of Salesforce, HubSpot, and related systems. * Drive CRM adoption through training, support, and best-practice guidance. * Partner with commercial and operational teams to enable effective targeting, reporting, and performance tracking. * Collaborate with data teams to ensure accurate, timely data flow into reporting tools and customer platforms. * Manage relationships with vendors and external CRM specialists. * Uphold data governance, security, and compliance standards. * Manage budgets and vendor contracts in line with strategic technology goals. * Continuously evolve CRM capabilities based on feedback and changing business needs. About You * Proven experience leading CRM strategy and implementation within a large, customer-driven organisation. * Expertise in Salesforce and HubSpot, including integration and user enablement. * Track record of delivering cross-functional CRM initiatives—experience in events, media, or multi-site businesses advantageous. * Commercially astute with strong strategic thinking and project management skills. * Understanding of finance systems and the order-to-cash process. * Passion for improving customer experiences through data-driven insights. * Excellent leadership, communication, and influencing skills. Why Apply? * Opportunity to shape a business-critical function in a high-growth, global organisation. * Collaborative, mission-driven culture. * Flexible hybrid working from a West London base. * Competitive salary + bonus + benefits. Apply now or contact us to learn more about this exciting role
Head of CRM Platforms employer: House Recruiting
Contact Detail:
House Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of CRM Platforms
✨Tip Number 1
Familiarise yourself with the latest trends and best practices in CRM strategy, particularly focusing on Salesforce and HubSpot. This knowledge will not only help you during interviews but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals who are currently working in CRM roles or have experience with Salesforce and HubSpot. Engaging in conversations can provide valuable insights and may even lead to referrals that could boost your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led CRM initiatives in the past. Highlight your ability to drive adoption and improve customer experiences through data-driven insights, as this aligns closely with the role's requirements.
✨Tip Number 4
Research the company’s current CRM platforms and any recent developments in their strategy. Being knowledgeable about their operations will allow you to tailor your discussions and show how you can add value from day one.
We think you need these skills to ace Head of CRM Platforms
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CRM platforms, particularly Salesforce and HubSpot. Emphasise your leadership roles and any successful CRM strategies you've implemented in previous positions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer engagement and data-driven insights. Mention specific examples of how you've improved CRM capabilities in past roles and how you can bring that expertise to the new position.
Showcase Relevant Skills: Clearly outline your skills in strategic thinking, project management, and cross-functional collaboration. Use bullet points to make these stand out, ensuring they align with the key responsibilities mentioned in the job description.
Highlight Your Achievements: Quantify your achievements where possible. For instance, mention how your CRM initiatives led to increased customer engagement or improved reporting accuracy. This will demonstrate your impact and effectiveness in previous roles.
How to prepare for a job interview at House Recruiting
✨Showcase Your CRM Expertise
Be prepared to discuss your experience with Salesforce and HubSpot in detail. Highlight specific projects where you led CRM strategy and implementation, focusing on the outcomes and improvements achieved.
✨Demonstrate Strategic Thinking
Think about how you can align the CRM strategy with the company's overall goals. Be ready to share examples of how you've successfully integrated CRM systems with other business functions to drive customer engagement.
✨Prepare for Cross-Functional Collaboration
Since this role involves working closely with various teams, come equipped with examples of how you've effectively collaborated with sales, marketing, and data teams in the past. Emphasise your communication and influencing skills.
✨Discuss Data Governance and Compliance
Given the importance of data security and compliance in this role, be prepared to talk about your experience managing data governance standards. Share how you've ensured data integrity and compliance in previous positions.
