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For Companies At a Glance
- Tasks: Lead CRM strategy and oversee platforms like Salesforce and HubSpot.
- Company: Join a fast-growing, award-winning organisation known for innovation and a people-first culture.
- Benefits: Enjoy flexible hybrid working, competitive salary, bonuses, and great perks.
- Why this job: Shape a critical function in a mission-driven, collaborative environment with global impact.
- Qualifications: Experience in CRM strategy, Salesforce, HubSpot, and strong leadership skills required.
- Other info: Ideal for those passionate about enhancing customer experiences through data.
Head of CRM Platforms
Ensure all your application information is up to date and in order before applying for this opportunity.
Salary: competitive
West London (Hybrid Working)
About the Company
Our client is a fast-growing, award-winning organisation with a global presence and a reputation for innovation, commercial success, and a strong people-first culture.
They are now seeking an experienced Head of CRM Platforms to lead the organisation’s CRM strategy and execution, driving customer engagement and maximising the value of data across the business.
The Role
In this senior, strategic position, you will oversee the organisation’s CRM platforms (currently Salesforce and HubSpot), ensuring they are secure, scalable, and delivering maximum value across the business.
You’ll act as the lead authority on CRM usage, working closely with sales, marketing, finance, data, and technology teams to streamline operations, enhance reporting accuracy, and create seamless customer journeys.
Key Responsibilities
* Lead the end-to-end CRM strategy, ensuring reliability, scalability, and usability.
* Oversee integration, configuration, and optimisation of Salesforce, HubSpot, and related systems.
* Drive CRM adoption through training, support, and best-practice guidance.
* Partner with commercial and operational teams to enable effective targeting, reporting, and performance tracking.
* Collaborate with data teams to ensure accurate, timely data flow into reporting tools and customer platforms.
* Manage relationships with vendors and external CRM specialists.
* Uphold data governance, security, and compliance standards.
* Manage budgets and vendor contracts in line with strategic technology goals.
* Continuously evolve CRM capabilities based on feedback and changing business needs.
About You
* Proven experience leading CRM strategy and implementation within a large, customer-driven organisation.
* Expertise in Salesforce and HubSpot, including integration and user enablement.
* Track record of delivering cross-functional CRM initiatives—experience in events, media, or multi-site businesses advantageous.
* Commercially astute with strong strategic thinking and project management skills.
* Understanding of finance systems and the order-to-cash process.
* Passion for improving customer experiences through data-driven insights.
* Excellent leadership, communication, and influencing skills.
Why Apply?
* Opportunity to shape a business-critical function in a high-growth, global organisation.
* Collaborative, mission-driven culture.
* Flexible hybrid working from a West London base.
* Competitive salary + bonus + benefits.
Apply now or contact us to learn more about this exciting role
Head of CRM Platforms employer: House Recruiting
Contact Detail:
House Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of CRM Platforms
✨Tip Number 1
Familiarise yourself with the latest trends and best practices in CRM platforms, especially Salesforce and HubSpot. This knowledge will not only help you during interviews but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals who are currently working in CRM roles or have experience with Salesforce and HubSpot. Engaging in conversations can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led CRM initiatives in the past. Highlighting measurable outcomes from your previous roles will showcase your ability to drive results and align with the company's goals.
✨Tip Number 4
Research the company’s current CRM strategy and identify areas for improvement. Being able to articulate your vision for enhancing their CRM capabilities during the interview will set you apart as a proactive candidate.
We think you need these skills to ace Head of CRM Platforms
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CRM platforms, particularly Salesforce and HubSpot. Emphasise your leadership roles and any successful CRM strategies you've implemented in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement and data-driven insights. Mention specific examples of how you've improved CRM capabilities and customer experiences in previous roles.
Highlight Relevant Skills: In your application, clearly outline your strategic thinking, project management skills, and experience with cross-functional teams. These are crucial for the Head of CRM Platforms role.
Showcase Your Leadership Experience: Detail your leadership experience in managing CRM strategies and teams. Provide examples of how you've driven CRM adoption and collaboration across departments to achieve business goals.
How to prepare for a job interview at House Recruiting
✨Know Your CRM Platforms Inside Out
Make sure you have a deep understanding of Salesforce and HubSpot, as well as their integration capabilities. Be prepared to discuss specific examples of how you've optimised these platforms in previous roles.
✨Demonstrate Strategic Thinking
Prepare to showcase your strategic approach to CRM. Think about how you would lead the end-to-end CRM strategy and be ready to discuss your vision for enhancing customer engagement and data utilisation.
✨Highlight Cross-Functional Collaboration
Since this role involves working closely with various teams, come equipped with examples of successful cross-functional projects you've led. Emphasise your ability to partner with sales, marketing, and data teams to drive CRM adoption.
✨Showcase Leadership Skills
As a senior position, your leadership style will be crucial. Be ready to discuss how you've led teams in the past, particularly in training and supporting users on CRM platforms, and how you foster a culture of collaboration and innovation.
